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Consumer protection in the Green Deal 1: the oversight body

Posted by Linn Rafferty on 20 November 2012 at 8:59 am

This is part one of a series of blogs introducing the key aspects of consumer protection in the Green Deal, including:

  • The role of GD-ORB - the oversight and registration body – the Green Deal Code of Practice and Green Deal Mark;
  • Green Deal finance, the Golden rule, savings estimates, standard occupancy and in-use factors;
  • Advisor certification, and the importance of good advice;
  • Installing energy efficiency improvements - PAS 2030 & installer certification;
  • Protections at the Repayment stage.

This week, I’ll start with the oversight and registration body:

The Code of Practice is managed, and compliance with it monitored, by the Oversight and Registration Body (GD-ORB).  It maintains an online register of Green Deal participants (advisors, installers, providers) and supports the Ombudsman Service to investigate complaints, request information or seek redress on behalf of Green Deal customers.

It also maintains the Code of Practice and manages the Green Deal Mark, both of which are critical aspects of consumer protection in Green Deal. The Code is the overarching document that sets out requirements for all Green Deal Participants and Certification Bodies. It also includes specifics for the five types of participant…

Green Deal Assessors
Green Deal Providers
Green Deal Installers
Green Deal Products and Systems
Certification Bodies

The Code sets requirements for eligible energy efficiency improvements, training of Green Deal participants, data protection, cold calling, dealing with complaints, marketing, and the use of the Green Deal quality mark



In my talk, I stressed the importance of controlling the use of this Mark.  I have already seen examples of its use on websites that clearly violate the terms of the licence for its use.  To comply with the licence, it must be used like this example, which relates to a Green Deal Advice Organisation (an Assessor, in the GD-ORB’s terminology). 



In this case, the Assessor (the organisation that contracts Green Deal Advisors to give advice and carry out assessments) is the GDAA.  

The GDAA was approved to give Green Deal Advice at the launch of Green Deal on 1st October, and was the first organisation to be approved by BRE for this purpose.

Green Deal Installers also need to indicate the energy efficiency improvement they have been authorised to install..




In the next instalment of this blog, we’ll cover Green Deal Finance, and particularly the Golden Rule and savings estimates.  

We’ll also look at how in-use factors, and the use of Standard Occupancy, provide further consumer protection to Green Deal customers.

This blog is based on a talk the Linn gave at RetroExpo. It was first published on the JTEC Services website.


About the author: @linniR is a consultant, a freelance writer and a Domestic Energy Assessor accredited with the NHER scheme, and she enjoys all three.  She tweets regularly on issues relating to energy efficiency and renewables and provides consultancy, especially in relation to training needs.

If you have a question about anything in the above blog, please ask it in the comments section below.

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