Over 70% of E.on customers have problems getting FIT payments
Posted by Cathy Debenham on 21 December 2012 at 9:10 am
Earlier this year we found E.on had more disgruntled feed-in tariff customers than any other energy company. New research by Which?, with a bigger sample of 1,700 respondents, has come to the same conclusion.
More than a third of their members had problems with their FIT supplier, and of those, 82% reported delayed payments. One in five said payments took three months longer than they expected. The details are available in the table below.
Which? is calling for all companies to pay customers within the time agreed and that E.on and SSE should state in their contracts the deadline for payment. It says it will share its findings with the Department of energy and climate change (Decc) and Ofgem.
In our research we found that the smaller energy companies generally got much better feedback that the big six which are featured here. We also found that it wasn't necessarily the time taken to pay, but the uncertainty about what it was, that upset customers. For example, Good Energy* was highly rated in our research, even though it is takes 10 weeks from the meter reading. This is probably because it communicates very clearly when to expect payments, and they generally arrive on time.
Photo Jeremy Levine DesignBy Cathy Debenham
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