Has EDF had a change of heart on feed-in tariff administration?
Posted by Cathy Debenham on 29 January 2013 at 9:04 am
Edit: Please see below for updated information about this blog post
Feed-in tariff (FIT) applications close the deadline for a rate change have always been a worrying time. Will the system be registered on time? Will you get the expected higher rate? With most companies it's just a matter of getting the form in by the deadline, but we've received a significant number of complaints from people who got their application form in with plenty of time to spare only to be told, after the deadline, that there was a tiny mistake. As a result they are on the lower rate.
Virtually without exception, these complainants are with EDF. Until recently they have shown no sign of budging. However, there may be a chink of light. Capt.Radar has just received the following letter from EDF. It takes a much more conciliatory approach:
"As you will be aware, the FIT rate has changed since FITs were first introduced. These changes took effect from set dates, and as a result some consumers have received a rate which is lower than the rate in force when they first sought to apply for a FIT. We appreciate that you are one of those consumers.
"To complete an application for a FIT, EDF Energy must apply to our regulator, Ofgem, for the consumer’s installation to be recorded on a central register. Based on Ofgem’s guidance, we have not done so until all forms have been properly completed by the consumer and received by us. However, we are aware that taking this approach has meant some consumers have been impacted by a rate change taking place during the application process.
"As a responsible energy supplier we have sought to fully comply with Ofgem’s guidance. However, we want to do the right thing for our customers, and we are sure that Ofgem wants the FIT scheme operated in consumers’ best interests. With that in mind, we have been in correspondence with Ofgem to ask it to consider whether it would permit the back-dating of applications in cases where all necessary information was received by us before the time of the rate change, but where we were unable to submit the application due to an error or omission in the application documentation (for example, if a declaration was not signed/dated).
"If Ofgem does permit this then we will review the application you made to see whether we are able to change your FIT rate accordingly. If not then unfortunately we may not be able to adjust your rate."
We await with interest for Ofgem's response.
Edit 13 March 13: EDF says: After negotiations between Ofgem and ourselves, it has been agreed we will be permitted to back-date a limited number of cases such as yours.
Please see the attached amended Statement of FIT Terms document for your new tariff rate and dates accordingly. Please sign and date the Terms Sheet and return it to us at your earliest convenience. I trust that this outcome and explanation is satisfactory for you. However, if you require any further assistance, please feel free to contact our Green Hub- Feed in Tariffs team on *0800 404 9087 and we will be happy to help.
(See comments below for more information).
Two other YouGen readers, edfnightmare and JohnFW are also fighting the same battle with EDF, and are keen to join forces with any others in the same boat. You can find comments from all three of them under this blog.Photo Credit: *Leanda via Compfight cc By Cathy Debenham
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