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Has EDF had a change of heart on feed-in tariff administration?

Posted by Cathy Debenham on 29 January 2013 at 9:04 am

Edit: Please see below for updated information about this blog post

Feed-in tariff (FIT) applications close the deadline for a rate change have always been a worrying time. Will the system be registered on time? Will you get the expected higher rate? With most companies it's just a matter of getting the form in by the deadline, but we've received a significant number of complaints from people who got their application form in with plenty of time to spare only to be told, after the deadline, that there was a tiny mistake. As a result they are on the lower rate.

Virtually without exception, these complainants are with EDF. Until recently they have shown no sign of budging. However, there may be a chink of light. Capt.Radar has just received the following letter from EDF. It takes a much more conciliatory approach:

"As you will be aware, the FIT rate has changed since FITs were first introduced. These changes took effect from set dates, and as a result some consumers have received a rate which is lower than the rate in force when they first sought to apply for a FIT. We appreciate that you are one of those consumers.  

"To complete an application for a FIT, EDF Energy must apply to our regulator, Ofgem, for the consumer’s installation to be recorded on a central register. Based on Ofgem’s guidance, we have not done so until all forms have been properly completed by the consumer and received by us. However, we are aware that taking this approach has meant some consumers have been impacted by a rate change taking place during the application process.  

"As a responsible energy supplier we have sought to fully comply with Ofgem’s guidance. However, we want to do the right thing for our customers, and we are sure that Ofgem wants the FIT scheme operated in consumers’ best interests. With that in mind, we have been in correspondence with Ofgem to ask it to consider whether it would permit the back-dating of applications in cases where all necessary information was received by us before the time of the rate change, but where we were unable to submit the application due to an error or omission in the application documentation (for example, if a declaration was not signed/dated).   

"If Ofgem does permit this then we will review the application you made to see whether we are able to change your FIT rate accordingly. If not then unfortunately we may not be able to adjust your rate."

We await with interest for Ofgem's response.

Edit 13 March 13: EDF says: After negotiations between Ofgem and ourselves, it has been agreed we will be permitted to back-date a limited number of cases such as yours.

Please see the attached amended Statement of FIT Terms document for your new tariff rate and dates accordingly. Please sign and date the Terms Sheet and return it to us at your earliest convenience. I trust that this outcome and explanation is satisfactory for you. However, if you require any further assistance, please feel free to contact our Green Hub- Feed in Tariffs team on *0800 404 9087 and we will be happy to help.

(See comments below for more information).

Two other YouGen readers, edfnightmare and JohnFW are also fighting the same battle with EDF, and are keen to join forces with any others in the same boat. You can find comments from all three of them under this blog.

Photo Credit: *Leanda via Compfight cc By

If you have a question about anything in the above blog, please ask it in the comments section below.

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Comments

44 comments - read them below or add one

paul53

paul53Comment left on: 12 August 2015 at 10:09 pm

should  not the  installer  apply  for the  fit  on your  behalf 

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chrisbov

chrisbovComment left on: 12 August 2015 at 8:29 pm

Hi, I had the Ikea/Hanergy solar panels fitted and commissioned on4/8/15.  I am still trying to apply for FIT with EDF.  Their application form has an indecypherable application reference number which has ambiguous characters such as O's that could be 0's and I's that could be 1's or lower case L's.  When my application was rejected (for no stated reason) and after 2 phone conversations with Nigel at 12.30 (Oh I'm new to this desk, I'll have to ask my manager. I'll call back. He didn't.  Then Tristan at 16.48 ( Oh, I'll get back to you).  He didn't.  Then at 20.21 (after their phone lines shut) I get an e-mail from Nigel giving me the correct reference number.  I cut and paste it, it doesn't work, it seems to not know the difference between the ambiguous characters.  I type the correct characters in and BINGO, I get to stagger a couple more stages.  Now it wants my export meter MPAN, there isn't one.

All this time I am GIVING the damned frogs electricity. WTF.  More tomorrow.

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JIngle

JIngleComment left on: 9 April 2013 at 10:12 am

Good news Capt .... I can't see how EDF can say its full and final settlement given the FIT is a right not a favour. 

My complaint was in with the ombudsman before the new contract so think again EDF if you are riddling out of it. 

 

Saying that my offer didn't include that paragraph so clearly that is something they have added since to avoid a deluge of compensation claims. 

It may be for individuals to pursue but sometimes wasting more stress and energy on the matter just isn't worth the grief. 

 

Keep up the good work everyone 

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Cathy Debenham

Cathy DebenhamComment left on: 9 April 2013 at 7:44 am

So glad we've been able to help.

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Capt.Radar

Capt.RadarComment left on: 8 April 2013 at 6:27 pm

Yippee! 

I finally got my revised SOT from EDF by email, including all the right numbers and dates for the 21p FIT from last July.

It also included the following statement:

'Please be aware that this payment is intended to fully compensate you in relation to this matter, and by accepting it you confirm that you will not make any other claim (in respect of this matter) against EDF Energy'.

Whilst I dont agree with this, I have replied with a signed SOT, thankful that EDF have finally responded positively to a very difficult situation of their own creation.

My sincere Thanks to all who have supported this campaign and particularly Cathy Debenham and this forum (plus another forum most of us 'money savers' know...), without which I believe the mighty EDF would have done absolutely nothing!

 

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Capt.Radar

Capt.RadarComment left on: 5 April 2013 at 10:04 pm

Greetings All,

Called EDF again today to ask why the delay with my new Statement Of Terms backdated to the 21p tariff etc. 

EDF confirmed there are still 'many hundreds' they need to backdate and send out the new SOT and mine is in that pile to be processed soon.  So, if like me, you are still waiting and wondering, it should just be a matter of time....

Would be very intertesting to know exactly how many were in our situation if there are still hundreds who have not been backdated yet!

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Capt.Radar

Capt.RadarComment left on: 29 March 2013 at 11:21 am

Many Thanks for that JIngle,

My case is very similar, having also put in a lot of time and effort.  There really needs to be more clarity and SIMPLICITY in the various rules and procedures surrounding the GREEN INCENTIVES, things written in plain English that the layman can readily understand and have confidence he will not be 'caught out' by some unexpected application of complex rules.

Equally, the REGULATORS must must be more willing to get involved and protect the general public where cases such as ours exist...  I still think it is absolutely terrible we have not been supported by the OMBUDSMAN in any way.  This would have seemed like the ideal case for them to investigate and resolve, rather than sit on the sidelines and leave it to the EDFs of this world to decide if they want to be honourable or not..

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JIngle

JIngleComment left on: 29 March 2013 at 10:52 am

Capt.. I rang EDF to go through the more complicated sections of my FIT (ironically the declarations weren't  exactly straight forward) . 

I spoken to a very nice lady who talked me through the application page by page and assured me everything I had submitted was correct and based on EDF advice it was sent off by recorded mail. 

About a week later I checked with Royal Mail tracking and emailed EDF just to confirm receipt .. I had an email confirming and assurance , Despite EDF  high volume of applications, THAT I WOULD NOT BE ADVERSELY AFFECTED BY ANY DELAY. .. How wrong I was ! 

I took them to their word and didn't worry too much. As time went on I only started to get correspondence once the FIT reduced in August. Once I got my contract, after resubmitting some paperwork they had lost, it was on the reduced rate. When I complained all they could say is it was my responsibility and quoted TCs as long as your arm , despite EDF telling me what to submit and reassuring me I wouldn't be affected .. And them telling me what to submit !  

Some Customer services were a disgrace in talking to me. 

It took me from September to February to fight my case , all that time , effort , letters, emails and stress, but they wouldn't budge. 

The worse bit now is that via this blog, EDF had given some advice that they were in negotiations with OFGEM over some FITs  , that was before I had completed my 70 odd page complaint to the Ombudsman. Someone in EDF must have known of the appeal and could have saved me all the grief. 

OFGEM  DECC where hopeless, everywhere I turned it was never their job to get involved! 

The best advice is to keep copies of every email and letter you send and preferably don't speak to them verbally if possible, emails etc are time stamped and can't really deny receiving them. 

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Capt.Radar

Capt.RadarComment left on: 29 March 2013 at 10:31 am

Greetings JIngle,

I would be intertested to know more about the basis for your compensation claim with the Ombudsman - I'm thinking would it be relevant to myself and others in the same position? or is it something more specific to your case. 

Many Thanks!

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JIngle

JIngleComment left on: 29 March 2013 at 10:27 am

Just worked it out.. The OFGEM table dates are the dates of changes not dates of FIT eligibility . Dooh! 

 

So my 21p goes up to 21.65 p 

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JIngle

JIngleComment left on: 29 March 2013 at 10:05 am

I be now had emails for payments .. You get two one for generation and one for export payments. 

Last hurdle to go for compo via the ombudsman , having already turned down £100 

If anyone has a simplified FIT RPI increase  for an installation of May 2012 I would appreciate it. As usual they don't make it easy reading. 

Thanks

keep up the fight 

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Capt.Radar

Capt.RadarComment left on: 28 March 2013 at 9:53 am

Thats great news BigMurphy!

Still waiting for mine, but very encouraging others are being sorted out by EDF.  Hopefully only a matter of time before all are backdated and our merry band will be no more.....

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BigMurphy

BigMurphyComment left on: 26 March 2013 at 11:00 pm

RESULT - had new Statement of Terms from EDF, Eligibility Date is now 23rd July, rate is now 21p and length of scheme now 25 years.

It would have been nice to have had an apology ........but there you go!

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Capt.Radar

Capt.RadarComment left on: 21 March 2013 at 6:16 pm

Hello again JIngle!

You may remember I am signed up on the lower 16p FIT rate and still waiting for the revised Statement of Terms, backdated etc.....

Yes you do get a notification email, in fact I get two, one for each element of the Tariff.  If I recall correctly, takes about one week to get payment & confirmation, but I guess first payment could be slower, especially with the 'unusual' reading you have submitted.. 

Seems to be one thing EDF are getting right, but I hesistate to speak too soon!

Will let you know as soon as my situation is rectified by EDF (then we can start thinking about compensation for unfair treatment by a company that should know better, time taken to campaign, write letters, personal stress etc. - feel free to add a few more!)

 

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JIngle

JIngleComment left on: 21 March 2013 at 10:55 am

Finally got an email asking for meter reading. Found it funny that it was so high the computer thought It was wrong, but there is a box to explain the 'unusual season high reading' .... Yes because my season has lasted nearly a year ! 

Amazed that even though you submit the reading the. Email says it still could be 90 days before payments are made.... 

 

Has anyone already been getting paid and what realistically is the time difference between submitting reading and getting payments. I'm just interested , not greedy, because after a year I'm in no rush.?

Do you get any notification by email that the money has been paid into your account ? Thanks 

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JIngle

JIngleComment left on: 18 March 2013 at 7:07 pm

Briliant .. Well done... That's why I didn't want to sign any contract because I didn't want to give them any more ammo to wriggle out of the contract once signed. 

I take it the £216 was the difference between the two FITs. 

I've posted my new contract off today so will be looking at nearly £600 of my money.. Not there's !!! .. Which will go to replacing the money I need to recoup before starting to see a profit.

I think EDF think because you buy panels you are loaded, quite the opposite . It's a   risky investment in these dodgy financial times. 

 

 

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Capt.Radar

Capt.RadarComment left on: 18 March 2013 at 4:18 pm

JohnFW that is Fantastic!

I promise I will Cheer up and send yet another message to the EDF Green Energy Team.

Even in my now Cheery mood, I'm still inclined to agree with JIngle, because I have also spent a lot of time and effort studying the small print in the OFGEM regs, writing long letters to The Ombudsman and EDF only to be told time and time again it is the Generators responsibility to get everything 100% gold plated right in the FIT application or bear the consequences......

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JohnFW

JohnFWComment left on: 18 March 2013 at 12:56 pm

A RESULT!!

Cheer up Capt.Radar and everyone else.

EDF has today finally written to me confirming that my FiT contract is effectively now replaced by the one which I should have had originally!!!!

My tariif is now 21p/ (3.2 p) instead of  16p

My original zero reading of 17th July has been accepted

The lifetime has gone from 20 years to 25 years

And I will be getting a credit transfer of £216.32

So persistence pays off. I wish everyone else in the same position the very best of luck - I had to write to The Green Hub twice more to get a response, but believe me it was worth it. Ironically I was only this very morning talking to my now retired solicitor and friend who thought about it and said he felt that once I had signed the (original) EDF Statement of Terms I might just have shot myself in the foot. However he told me to keep up the pressure. I must give him the good news.

John

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JIngle

JIngleComment left on: 18 March 2013 at 11:44 am

I still have a complaint in with the Ombudsman .. I'm still claiming from EDF for 7 months of stress, work and time including really poor customer relations where I was shouted down on the phone at this being my fault. 

My final complaint with the ombudsman which included letters and emails amounted to 60 + pages. 

My complaint ironically was sent a month after the info on this forum where EDF said they were negotiating with OFGEM  , , Someone at EDF must have know of the action by EDF with OFGEM so could ave informed me and saved me a great deal of work , as well as it being the decent hing to do. 

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Capt.Radar

Capt.RadarComment left on: 17 March 2013 at 12:49 pm

I agree JIngle, keep the valuable information flowing!

There must be many more in our position with EDF who have just given up and agreed to the lower tariff.

EDF have been absoutely dreadful, why were they the only company not to apply common sense and reasonable behavior towards their FIT customers?  I'm absolutely convinced they have only responded correctly after realising the 'power of the blog' in this and other public forums.  They would have got away with it if they could without any publicity.

I still feel we should publiscise their bahaviour further, in the national press, if possible, as a further warning to them and others who may feel the consumer has little or no power against the decisions of the Energy giants.  

Remember, we have had a difficult time sorting this out against the initial stance of EDF and total lack of support from THE ENERGY OMBUDSMAN (who dont seem to be worth anything in these matters of consumer vs Energy companies - isnt that their job? I must be mistaken!)  

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JIngle

JIngleComment left on: 16 March 2013 at 8:52 pm

Keep fighting folks .. What have you got to lose.. If they reject your claims simply ask why them and not me . .. Just like the pages of EDF T&Cs they have now moved the goal posts. 

 

Its strange how I get a response only after telling them of the information I found on this forum . .. Otherwise I wonder if they would have bothered. 

 

Keep the info flowing . 

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BigMurphy

BigMurphyComment left on: 14 March 2013 at 3:35 pm

Phoned EDF this morning.  My name is on the list for backdating eligibility date and for the 'lost' units generated.

Thanks Jingle.

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NicoleYouGen

NicoleYouGenComment left on: 14 March 2013 at 12:51 pm

Thanks for that JIngle. I will edit the blog to reflect that news now.

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Capt.Radar

Capt.RadarComment left on: 13 March 2013 at 10:03 pm

JIngle thats fantastic news!

I just hope I will hear some positive news soon.  My application fell into the same category they define - everything received on time and correct, but signature missing from the 'multi installation declaration'.

I'm pleased for you and will now wait a little longer before stepping up my action.... 

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JIngle

JIngleComment left on: 13 March 2013 at 7:35 pm

Hello all. This is from an email from my phone as I'm away from home moment ...I hope it gives some encouragement to battle on Feed in Tariff (FIT) enquiry.

I write on behalf of EDF Energy in relation to the eligible rate for your Feed in Tariff. To complete an application for a Feed in Tariff, EDF Energy must apply to, Ofgem, the energy industry regulator, for the generating installation to be recorded on a central register. Ofgem’s guidance has been that we should not do this until all forms have been correctly completed by you and received by us. We are aware that this resulted in the eligibility date for your Feed-in-Tariff being set after, not before, a tariff rate change, meaning that you received a lower tariff rate. We hope you will appreciate that we are not able to act in a way contrary to Ofgem’s guidance.

However, we did feel that strictly applying this guidance might be unfair to those customers whose applications were essentially complete but for missing or incorrectly completed declarations.

We therefore wrote to Ofgem to ask it to consider whether it would permit us to back-date eligibility dates for applications in this scenario. After negotiations between Ofgem and ourselves, it has been agreed we will be permitted to back-date a limited number of cases such as yours.

Please see the attached amended Statement of FIT Terms document for your new tariff rate and dates accordingly. Please sign and date the Terms Sheet and return it to us at your earliest convenience. I trust that this outcome and explanation is satisfactory for you. However, if you require any further assistance, please feel free to contact our Green Hub- Feed in Tariffs team on *0800 404 9087 and we will be happy to help.

Yours sincerely Martin Jose Customer Relations Manager The Green Hub –Feed in Tariffs

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Capt.Radar

Capt.RadarComment left on: 13 March 2013 at 3:59 pm

Hi BigMurphy,

Welcome to our merry band of reluctant EDF sponsors!

For some reason I cannot see the full text of your message... 

Anyway, we are all after EDF to backdate our FIT applications to the original install dates, having missed the August 1st 2012 deadline due to EDF being the only Supplier that did not have the customer focus to sort out minor problems and errors before they became a major disadvantage to their customers.

Our nembers are building and that brings strength to our case - Beware EDF the masses will rise against you!

Please inform if you have any information which may help our case.   I'm begining to think its time we started to escalate matters in some way....

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BigMurphy

BigMurphyComment left on: 13 March 2013 at 10:53 am

Capt.Radar

Capt.RadarComment left on: 8 March 2013 at 6:39 pm

Hi All,
Just an update I received today from the Energy Ombudsman. (I contacted them again last week to complain about their lack of support in this matter, especially when even EDF now seem to have a 'change of heart'):

"We have taken advice from the Ombudsman team, who has made the following comments:
The Feed in tariff rules are set by Ofgem. It will be Ofgem’s decision whether to allow service providers to backdate payment. If Ofgem makes a policy decision to backdate applications we may decide to change our stance. Until such a time, our stance remains the same as our previous response".

At least its keeping the EO informed in case we have to take the matter further...
Anyone had an update from EDF? even a revised Statement of Terms?
Do we need to take some more 'radical' steps to get EDF moving faster?

 

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JIngle

JIngleComment left on: 8 March 2013 at 10:49 am

I forgot to add , have you looked at any home insurance which may offer you legal protection and often pursue a Breach of Contact  case or under Misrepresenation Act. 

Im sure if this progresses into legal battles that EDF  will have no choice to respond . 

The other alternative is to accept lesser value contract but the pursue a claim for loss of earnings due to the wrong contract being administered projected over the 25 years. 

I think if a Murder case can be overturned in a court  then a minor thing like  FIT is hardly so critical to the National Security. 

 

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JIngle

JIngleComment left on: 8 March 2013 at 10:39 am

I've had to email EDF again today as they haven't responded to the information that you nice people have given. 

I prefer EMail as its date stamped so they can't deny getting it. 

I haven't signed any contract yet as I don't trust them not to hold that against me as well with a ' ...If  you see T& C number 6,00000, a(I) subsection 24 , etc "

But I'll need to make some progress soon as this will soon be a year without any returns. 

I think they must believe those of us with panels have money to  throw away and not understand I took a gamble to buy them with a loan with the long term investment at heart and not a quick fix. At moment I'm paying the loan before I get the benefits. My estimate is that over 20 years I will lose over £5000 min  if I I don't  get it changed to FIT  May 2012 . 

I should be on the  May 2012 FIT and over 25 years. 

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Plum

PlumComment left on: 6 March 2013 at 11:04 am

Hello John. We're part of this with a story very like your own. You'll find it on another forum that you visit about this EDF battle. We contacted our EDF 'man' by email on Monday after edfnightmare's encouraging post at the weekend. Our EDF man  been unusually slow to respond! Will post if we hear anything. We'll be with you with the placards if it comes to that! (Glad I don't work in EDF Customer Relations Dept! .. if there is such a thing.) Great help to know we're not the only ones fighting this big EDF lot!

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JohnFW

JohnFWComment left on: 6 March 2013 at 6:07 am

Hello everyone. I still haven't heard anything since the relatively positive replies from EDF on 24th and 28th January. So yesterday I sent off yet another "please update me - I understand that you have now managed to resolve the situation (with OFGEM), etc..."

I would still dearly love to know exactly how many people have been caught in this trap. On this forum alone there are six of us: me (JohnFW); Capt.Radar; Jingle; Keith R; Pauls; edfnightmare. So -is anyone else hiding their light under a bushel?? Are we talking tens; hundreds???

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Capt.Radar

Capt.RadarComment left on: 5 March 2013 at 7:37 pm

Hi edfnightmare and JIngle,

Thats good to hear EDF have confirmed they will backdate to the original date and rate.

JIngle - yes, I did finaly ask EDF to send me a contract in January, having rejected previous requests to sign.  The agreement was I would continue my campaign whilst not losing out on any further reductions in FIT.  I still am very sceptical of EDF and will continue to campaign for the full reinstatement of my FIT application to the original install date in July.  They have been so dismisive in the past and only now have started to respond like a reasonable and responsible energy supplier. I have spoken to many people who made FIT applications with other energy suppliers.  Almost all had some minor error in the forms (usualy the multi installation declaration not signed) but the supplier contacted them and sorted the paperwork out reasonably, with no loss of FIT. I believe EDF are now concerned this will all result in further negative publicity (I have threatened to remove my solar PV system and highlight the case with the national press). I await confirmation of a new contract with EDF! 

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JIngle

JIngleComment left on: 5 March 2013 at 3:02 pm

Hello all ... Good news for some at last. I've contacted the FIT email rather than the customer services person I was dealing with.. I'm not sure that he may have been aware of this ruling.  Im awaiting on confirmation that I am on the list , or at least to be added. 

 

Can people advise if you have signed the contract offered in order to get payments  but then appealed or have you simply rejected the offer of the contract from the off and awaiting correction of the FIT . 

Cheers 

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edfnightmare

edfnightmareComment left on: 5 March 2013 at 2:46 pm

Hi all,

I've had confirmation from eDF that OFGEM have approved my case to be backdated to original date and rate. They said OFGEM were sorting out the 'finer points' of how to correct the register etc. That was a month ago so I've chased today and will let you know what they say.

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Capt.Radar

Capt.RadarComment left on: 2 March 2013 at 8:51 pm

Greetings once more reluctant EDF sponsors! Please see the following encouraging message from another forum, posted by WestonDave:   "Had my email re FIT meter reading, so sent my contact at EDF a polite "how the Ofgem thing going" and got the response that they were in the process of contacting customers with a new statement of terms and an additional payment re the difference in the tariffs. Sounds to me like the end is in sight.

Its going to be tempting for everyone to pile in and email them with similar questions but the downside to that is that it may simply generate work that slows down the real work of getting this sorted. To be fair they have been remarkably efficient at processing FiT payments recently so maybe they've got the Green Team side of things sorted."   JIngle, I suggest you contact EDF green energy team and confirm your application is on their list of those to be confirmed with OFGEM.   Wishing all a successful outcome. 

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JIngle

JIngleComment left on: 2 March 2013 at 3:18 pm

Hello everyone...  over the moon that I stumbled across this forum as I have  been having a right problem with EDF and my FIT  application  . 

They took far too long to process and now blaming me AS THE GENERATOR that forms weren't correctly filled in despite being talked through the application with them. 

Mine is a long old story which encompassed the installer who failed to even tell me a FIT was required.

I've even had OFGEM tel me its not in their remit to authorise a FIT backdate... Banging head on wall doesn't even touch the surface. 

Im now with THe Ombudsman after submitting a near 70 page report but finding this report has given me some hope that my mess can be resolved soon. IT would have been nice if EDF could have told all those in our predicament of this news rather than finding it by accident. 

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Capt.Radar

Capt.RadarComment left on: 25 February 2013 at 8:24 pm

Hi All,

Have contacted EDF again and received the same ‘still waiting for OFGEM’ response and an assurance I will be contacted as soon as the outcome is known.

I’m tempted to think EDF are stalling and hoping the case will subside and they can slither silently away.

I wondering how we could contact OFGEM directly to establish if EDF are really telling the truth and to possibly add weight to our case.

Normally OFGEM don’t deal with the public directly, so I wonder how we could raise this problem with them.

Any ideas?

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Capt.Radar

Capt.RadarComment left on: 21 February 2013 at 12:58 pm

Hi pauls,

I have found it is best to email EDF on  FeedinTariffs@edfenergy.com  with your ongoing complaint details, they will confirm if you are on their list of generators who missed the last deadline etc..

Hopefully the outcome will be positive, but I'm concerned EDF are realy dragging their heels on this one. 

EDF seem to be the only company that has not had the customer focus to sort out minor problems and errors before they become a major disadvantage to their customers. Little wonder they are top of the rogues league again for customer complaints in 2012!
 

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pauls

paulsComment left on: 19 February 2013 at 9:55 pm

Hi all, I also had the application rejected, but due to a moron of an installer not sending the correct form, then producing a forged signature on the form to prove he sent it. Currently going through REA complaints, but I will write to EDF tomorrow highlighting my case again, at least it adds to the momentum.

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JohnFW

JohnFWComment left on: 1 February 2013 at 10:27 am

The momentum is building....I just received a really helpful reply to my latest letter addressed to the EDF FiT manager. It is clear that they are actually trying to resolve things:

I quote:

"We are working with OFGEM for them to reconsider a change to their previous guidance.  In the best case scenario, this would enable EDF Energy to review those applications affected by confusion caused solely by the declarations published in April 2012. At the start of this review, we undertook investigative work to identify all those FiT agreements that would be affected by any change and as you are already aware, your application was identified."

 

"EDF Energy are currently awaiting the outcome of the talks between OFGEM and our legal department. As soon as we are able to change the outcome for some of our FiT generators situation we will write to them all and advise them of the changes. Until then there will be no changes to their current status. EDF Energy is positive that the outcome will be in favour of our generators but we are not able at this time to give a date when this may be resolved."

The bold italics are mine, but the direction is becoming clearer now. I also checked up the difference between the application form I used (V2 April 2012) and the current form (V6 November 2012) in which EDF have added 4 key warning narrations; emboldened two warning statements, and - most importantly - included an extra check box confirmation that the generator has signed both the Energy Efficiency and Multi Innstallation declarations.

However the DECLARATION 5 sheet - so very badly designed and the cause of so much unhappiness  - remains unchanged

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Capt.Radar

Capt.RadarComment left on: 30 January 2013 at 7:27 pm

Greetings John & Keith!  There are certainly many more of us out there who are very disgruntled with EDF, however there is also apathy so long after the August 1st deadline for the 21p FIT.

We have to keep this issue 'in public view' for our own benefit and that of others.  Its just not right that EDF can get away with their previous approach to FIT applicants, especially when most issues are based on a missing signature on the Multi Installation Declaration, a document so terribly important it was not even included in the documents checklist on their v4 application form available at the time.

Is there any way we can make our case more clear with OFGEM?  Our loss, from what should be a very positive thing, is damaging to the concept of the FIT scheme and similar initiatives where trust between the individual and corporations and / or government bodies is paramount.

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JohnFW

JohnFWComment left on: 30 January 2013 at 10:17 am

Hello Keith R

Welcome to our little band!

After writing to EDF and quoting Capt.Radar's encouraging response from EDF, I had a brief but almost as encouraging reply from one of their customer service advisors, as follows:

"At the moment, the situation is still being reviewed with OFGEM.  Once an outcome is clear, EDF Energy will review all pertinent cases and contact generators accordingly.  I have checked our data and I can confirm that your case would be reviewed in this situation.  However, I am unable to provide any further information at this point."

So - it is still ongoing with OFGEM and we still have no idea how long for, or how many disgruntled punters are out there.

Keep up the pressure and let's see who else wants to add their names to our group!

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Keith R

Keith RComment left on: 29 January 2013 at 9:18 pm

I have battled with EDF Green Team over the unfair decision & would be pleased to join with others to try & get it changed, The ombudsman was no help whatsoever. I am pleased to read your latest news.

 

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