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A company wants to install free cavity wall insulation in my block of flats: is it too good to be true?

Posted by Cathy Debenham on 12 July 2013 at 9:35 am

Q: I have been contacted by a company that is intent on installing cavity wall insulation in the block of flats that I stay in and they claim it's free under the 'hard to treat homes'! This I find hard to believe. I would greatly appreciate any information regarding this as the company is very pushy and its survey of the property was about six questions!

A: Under the Energy Company Obligation (ECO) some people will be able to get free cavity wall insulation if their homes is considered hard to treat - also if they are on certain benefits or in fuel poverty. However, there is a procedure to follow. For individuals this generally starts with a green deal assessment. I have just had a look on the Green Deal Oversight Body's website and the company you mention is a registered installer, but is not listed as a green deal assessment organisation. The assessment takes a couple of hours, so six questions isn't enough.

There is also a consumer code which the installer is probably not following if you feel that they are using pressure sales techniques. So you may be eligible for free insulation, but this may not be the best company to go with. If you are interested in getting insulation we'd advise that you seek out recommended installers and invite them to quote, rather than going with a cold caller, especially one that uses pressure sales tactics.

There are also a number of local authorities running schemes to insulate under the ECO scheme. You could contact your local authority to find out what they offer, if anything. The Energy Saving Advice Line is a good place to find out whether schemes are operating in your area. Just ring 0300 123 1234. 

Photo credit: Red Moon Sanctuary


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1 comments - read them below or add one


suzanne339Comment left on: 21 October 2013 at 1:10 pm

I think you need to research your facts a bit, To have cavity wall insulation installed into hard to treat properties you dont need to be on any benefits, you dont need to spend half a day answering questions, 6 questions and allowing the company to do an EPC are enough! Its not just local authorities who runs the ECO scheme, lots of companies can also install for free under the ECO scheme like Eastern Energy Ltd , you just need to live in or own a qualifying building! Its as simple as that! This has been available since befor May 2013.

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