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Usability testers wanted for RHI accreditation system

Posted by Cathy Debenham on 12 July 2013 at 11:55 am

Ofgem has recently begun to build the IT system for accreditation on to the domestic renewable heat incentive (RHI) scheme and hopes to start usability testing in the week commencing 22 July 2013. It aims to build a user-friendly system to ease the accreditation process for all, and needs help to ensure it meets that goal.

Ofgem is looking for a mixture of:

  • RHPP (renewable heat premium payments) participants
  • Potential new applicants to the RHI Domestic scheme (including those who have installed renewable heat since 15 July 2009)
  • Installers for the RHI Domestic scheme. 

In return, each participant will be paid £30 per session (approximately half an hr) + travel expenses (if relevant). Most people will be be able to test from home/work, and will not need to travel in to London.

Participants must be able to commit to six sessions of user testing, with each session being held six weeks apart (we are aware that people may have holidays etc so hope to be able to accommodate this after their first session). This will take us to early March and will allow Ofgem time to respond to their feedback between sessions. To comply with general testing standards, Ofgem is looking for a mix of:

  • age, gender and ethnicity 
  • geography (within a reasonable travelling distance to our office) to get a mix of urban, suburban and rural participants 
  • participants according to confidence in using the internet (so it doesn’t matter if they aren’t used to using the internet/IT systems)

Once Ofgem has collated the contact details, Plus Four will telephone participants to ensure they get the right mix of users and set up a convenient date and time to do the usability test –a letter confirming these details will be sent to everyone agreeing to take part. Plus Four’s work is conducted in accordance with the Market Research Society’s Code of Conduct and it will destroy participant details at the end of the study. However, Ofgem may retain the information for its records, which will only be used to help develop the scheme.

If you are interested in taking part in the usability test email Suzana Pramanik at Ofgem.

Photo Credit: RLHyde via Compfight cc


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