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How do I find a local green deal advisor or provider?

Posted by Cathy Debenham on 19 August 2013 at 9:31 am

Q: I've had a green deal advice report done, and am trying hard to find a provider in Devon. Hope you can help.

A: To find a green deal provider go to www.greendealorb.co.uk/consumersearch and enter your postcode. You can also search for green deal assessor organisations at the same place.

However, the results won't necessarily come up with a company that is near to you. Instead they will return ones that operate in your postcode area. 

I'm also based in Devon, and my postcode search returns 12 green deal providers. Just one of them is in Devon, and when I click through to its website there is no mention whatsoever of the green deal (which doesn't inspire confidence).

To find a green deal advisor you search for a green deal assessor organisation. The results you get will probably include a mix of the following:

  • green deal providers (who may want to sell you its products and services at the end of the assessment*);
  • organisations tied to a single provider - their advisors may also try and sell you stuff;
  • independent advisors - either working collectively, or could be a one man (or woman) band.

The trouble is, that there is nothing in the search results to tell you which of the above each company is; or where they are based. So if, for example, independent and local are important to you (and that's what we like at YouGen); then you have to click through to a lot of different websites, many of which don't seem to have been updated since the company got its green deal accreditation, to find out what you want to know. 

Similarly difficult to find out is the cost of a green deal assessment from any of these companies.

If we want to make informed choices, we need the basic information to do so. Here are some of the additional things I'd like to see on the search results page:

  • If green deal providers have finance, and are able to write green deal plans.
  • Do they have ECO finance available?
  • If they do have ECO finance, which measures do they have it for, and do they accept green deal advice reports from other organisations?
  • Will assessor organisations send a local (ie within 20 miles) advisor?

I'm sure that there are many more things that you could add to the list. Please do so in the comment section below. And we'd love to here your stories about how the green deal has worked for you so far - both good and bad.

*To take off their advisor hat and replace it with a sales hat in the same visit the advisor must get your permission before they come round to do the assessment.

More information on the green deal

YouGen guide to the green deal

Is the green deal right for me?

How to get started with the green deal

What finance options are available for energy efficiency

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If you have a question about anything in the above blog, please ask it in the comments section below.

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Comments

2 comments - read them below or add one

utility-exchange

utility-exchangeComment left on: 20 August 2013 at 2:21 pm

Useful information - thank you

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Linn Rafferty

Linn Rafferty from JTec Energy PerformanceComment left on: 19 August 2013 at 6:44 pm

A tip - if you want to search for an Advisor who doesn't work for a Provider, you should select 'Assessors only'  in the drop down menu under Search by Participant Type. 

Even though this means you'll get an independent advisor, it's still possible for the advisor to be indirectly connected to a Provider. However, the advisor must ask your permission to offer the services of the Provider (s)he's connected to.  So if that's not what you want, it's easy to be sure that there's no link to a Provider - just tell the advisor that you don't give them permission.

I do agree it's a shame that DECC don't see the need to support the customer who wants a local advisor to call, but they don't seem prepared to at the moment,

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