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What to do if you want a green energy tariff

Posted by Cathy Debenham on 22 August 2013 at 10:16 am

Npower announced in July that it was scrapping its domestic green electricity tariff for new customers, while EDF, E.ON, SSE and Scottish Power are also no longer offering a domestic green tariff for those wishing to switch.

This is a side effect of the government's attempts to crack down on the proliferation of different tariffs, by limiting the number each company can offer. They were certainly very confusing, and generally we're in favour of making bills easy to understand - and especially killing the habit that new customers get offered more attractive tariffs to encourage them to switch, while long standing customers languish on dead tariffs that are more expensive.

While I regret that the five of the big six are no longer offering green tariffs, it's mainly for the positive message and the awareness that they send out about renewable energy. I've believed for a long time that the best green tariffs come from the the smaller companies that specialise in it. You know then that they really are investing in developing new renewable energy, beyond what the government requires the big six to do.

The added bonus, it that their customer service tends to be better too. Our research has found that is the case for how they deal with the feed-in tariff, where Ecotricity* and Good Energy* were clear winners - rated excellent by most of their customers. This was also the case for Green Energy and Utility Warehouse which had smaller numbers responding.

Research by Which? on more general customer service from energy companies also saw Good Energy and Ecotricity top the table.

* These are affiliate links. If you switch to one of these companies having clicked this link YouGen will receive a small commission, which helps to cover the cost of running the website.

Photo Credit: Peter Heilmann via Compfight cc By

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