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How do I get an MCS certificate if my installer went out of business?

Posted by Tasha Kosviner on 30 April 2014 at 10:53 am

The Microgeneration Certification Scheme (MCS) has launched its process for obtaining MCS certificates for homeowners whose installation companies have ceased trading or are no longer MCS certified.

The paperwork-intensive process consists of filling in a form with details of yourself, your installer and your installation, signing a declaration and completing a customer disclaimer.

The long-awaited process will come as welcome relief to owners of heat pumps, biomass boilers and solar thermal installations who have been trying to get hold of their certificates in order to claim the newly launched renewable heat initiative (RHI).

The form, declaration and disclaimer are all available on the MCS website. 

In addition, you must provide proof of ownership of the system in the form of either a paid invoice; an unpaid invoice bearing the installation address along with a bank statement showing the invoice was paid; or, if you bought your house with the system already installed, a letter from your solicitor confirming that the system was included in the purchase. 

All of these must then be emailed to or sent via post to MCS Administrator, Gemserv Limited, 10 Fenchurch Street, London EC3M 3BE

The process and checklist has been designed for customers who are missing their MCS certificate for an installation which, on the date of the commissioning, complied with ALL of the following:

  • The installation was commissioned by an MCS installer;

  • The installation is an MCS certified product; and

  • The installation was commissioned on or after 15 July 2009 (the earliest date for which systems are eligible for RHI).

In addition to the above, MCS will only generate missing certificates if the original MCS-registered installer is either:

  1. No longer trading, and therefore no longer registered with MCS; or

  2. No longer a member of MCS voluntarily.

Anyone who does not have an MCS certificate for any other reason and believes they should have one, should contact their installer or the MCS helpdesk on 020 7090 1082 for more advice. 

More information

YouGen guide to the renewable heat incentive

From the blog

Domestic renewable heat incentive: your questions answered (Apr 2014)

Risks identified for buyers as two-tier market emerges (June 2013)

MCS explained (May 2010)

Does MCS certification deliver the protection consumers expect? (August 2011)

Photo Credit: beforethecoffee via Compfight cc

If you have a question about anything in the above blog, please ask it in the comments section below.

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1 comments - read them below or add one

Esther Dowling

Esther Dowling Comment left on: 12 November 2015 at 9:31 pm


I am disgusted!!!

I have just finish building my house which we have built and put in a windhager biomass boiler costing £45,000.00 of our own money and was told we could claim domestic Rhi I rang to get a epc and a green deal assessment done and the lady I spoke to and my fitter renewable innovations of Caerphilly and they both said my house needs to be signed off so it took me a while to get all this done then on 14th October I went on Ofgems website filled in all my details and to my shock it came back I was not eligible i panicked and rang them checked my boiler it was the right one etc then I gave them the date off the MCS certificate and apparently I only had a year to claim I was totally unaware of this and have been told I cannot claim I think I cried for two days and I have since tried everything appealing to Ofgem but they basically said I have missed the deadline!! I have appealed again and I have now emailed Amber Rudd MP from DECC and been in contact with watchdog and local media I am disgusted that wrong information from people who should know about the Domestuc RHI and Goverment incentives clearly don't I am fuming!!!! 

If anyone on here can advice me or help me in anyway I would be most appreciative.

Esther Dowling

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