Why are my feed-in tariff payments taking so long?
Posted by Cathy Debenham on 23 May 2014 at 10:45 am
Q: I'm with SSE and my feed-in tariff (FIT) payments were always supposed to be within 28 days of the meter reading. This has never happened, but after complaining each time I get my payment about a week later. Last time I gave my meter reading the SSE FITs office told me that the 28 day commitment had become 64 or 65. Is this right? I'm a pensioner and invested part of my pension in the solar panels. It's all very frustrating. Can you help at all? After all, they expect me to pay my bills on time.
A: While I'm sure that this isn't the answer you want to hear, I suspect that you may have no joy with your complaint. The energy companies collect readings quarterly; then that data goes to Ofgem which puts it through a process called levalisation, which makes sure that those companies who have more FIT customers aren't out of pocket. This process takes time. Some energy companies have always waited until this process is done before they pay customers. For example, Good Energy* takes 10 weeks to pay. Some of the big six choose to pay quicker as they have the cashflow that enables them to. However, there is no obligation on them to do so.
As you'll have read in our blog about customer service on administering the feed-in tariff, if this is communicated well, then people don't generally seem to mind. It seems as if this is where SSE has let you (and others) down.
If you still want to complain you'll find SSE's complaints procedure here.
* This is an affiliate link which means that if you click it and switch to Good Energy we get a small payment which helps with the costs of running the website.By Cathy Debenham
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