Why is SSE taking so long to process my feed-in tariff application?
Posted by Cathy Debenham on 20 June 2014 at 10:27 am
Q: We were not told by anyone of the delay from commissioning to registration [for the feed-in tariff] write Graham and Marion. SSE had my completed application within 2 days of installation and that was 3 months and 3 days ago. Looking at the Ofgem website, this seems to be typical. I do hope the degression of Tariffs during this gap does not apply to me!
A: I'm sorry to hear you are getting such slow service from SSE. A survey we did nearly two years ago found there was enormous disparity in the levels of customer service for the feed-in tariff between the various energy companies. The smaller, specialist companies generally had much happier customers than those with the big six. You may be surprised to hear that SSE came out of it reasonably well.
In the early days of the feed-in tariff, the energy companies had an excuse for sloppy service, as they seriously underestimated the demand. That is no longer the case. Have you got in touch with SSE to find out what's holding things up? I'd do some chasing if you haven't already. The important thing to know is that they did actually receive and log your application form.
The eligibility date for the feed-in tariff is the day that the FIT licensee receives your application. So any delay in them getting back to you with paper work shouldn't affect the tariff rate you get. However, problems do sometimes arise when there's a mistake in the form, and the energy company doesn't spot it until after a degression. We always advise people to send their application recorded delivery so that you've got proof of when it was sent if it turns out that they've lost the application.
The good news is that you don't have to use the same energy company for your FIT supply as you do for electricity supply. So once SSE has finally registered you at the right eligibility date, you can move your FIT to one of the other energy companies.
More informationCathy Debenham
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