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Why is SSE taking so long to process my feed-in tariff application?

Posted by Cathy Debenham on 20 June 2014 at 10:27 am

Q: We were not told by anyone of the delay from commissioning to registration [for the feed-in tariff] write Graham and Marion. SSE had my completed application within 2 days of installation and that was 3 months and 3 days ago. Looking at the Ofgem website, this seems to be typical. I do hope the degression of Tariffs during this gap does not apply to me! 

A: I'm sorry to hear you are getting such slow service from SSE. A survey we did nearly two years ago found there was enormous disparity in the levels of customer service for the feed-in tariff between the various energy companies. The smaller, specialist companies generally had much happier customers than those with the big six. You may be surprised to hear that SSE came out of it reasonably well.

In the early days of the feed-in tariff, the energy companies had an excuse for sloppy service, as they seriously underestimated the demand. That is no longer the case. Have you got in touch with SSE to find out what's holding things up? I'd do some chasing if you haven't already. The important thing to know is that they did actually receive and log your application form.

The eligibility date for the feed-in tariff is the day that the FIT licensee receives your application. So any delay in them getting back to you with paper work shouldn't affect the tariff rate you get. However, problems do sometimes arise when there's a mistake in the form, and the energy company doesn't spot it until after a degression. We always advise people to send their application recorded delivery so that you've got proof of when it was sent if it turns out that they've lost the application.

The good news is that you don't have to use the same energy company for your FIT supply as you do for electricity supply. So once SSE has finally registered you at the right eligibility date, you can move your FIT to one of the other energy companies.

More information

YouGen guide to the feed-in tariff

Photo Credit: tarotastic via Compfight cc


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3 comments - read them below or add one left on: 8 August 2014 at 9:17 am

SSE FIT payments are very slow. About 2 years ago, they would pay within 28 days. Now it always takes longer. I am sure that if I had not paid my bill, then they would be chasing me for payment.

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Mand.TComment left on: 29 July 2014 at 12:15 am

Scottish power were no different in processing mine. Install was done 6th sept 2013 paperwork was sent approx 2 weeks later. SP refused to accepted the paper work had arrived, we sent it again mid October this time recorded delivery.  They acknowledged this was received mid November, as they apparently have a huge back log. They then sent the forms back saying we had not put in the reading for the generation meter, "hello if it's just installed, a big fat 0" 

papers sent back again then they acknowledged that they'll pay the FIT from 12th December 2013 Some 384kw later. Apparently they are the only energy supplier that won't accepted FIT applications via email.

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UitlanderComment left on: 20 July 2014 at 4:54 pm

This is not the only area where SSE are falling behind.

They have not covered themselves in glory recently as my FIT provider. Until about 18 montsh ago FIT payments were made within a week or two of readings being submitted which was great. Then the gap between reading date and payment grew longer, until it reached 90 days.

I have complained about these increasing delays. Initially I was told they were upgrading computer systems to improve the way they handled FITs and the payment dates would revert to a couple of weeks, but this did not happen. More recently their response has been that this is the period that ofgem allows them to take to make payments. I have pointed out that this goes against the commitments they previously made to make payments promptly, and they have replied that they no longer intend to honour those.

SSE's poor approach in the area of FIT deserves to be highlighted.

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