How easy is it to get a new electricity meter installed?
Posted by Gabby Mallett on 7 October 2016 at 4:40 pm
That was another saga. Firstly the letter they sent to say that my meter may be faulty gave the contact details of a third party that they had commissioned to do their meter installs. I emailed and asked for some more info. How long would the install take? Did I really need to be at home, as the meter is outside? Were they going to fit a smart meter? I didn’t get a response.
A few weeks later my energy supplier wrote to me again to say that my meter may be faulty and I would need a new one, and they wouldn’t charge me for any under payments, but that they had a subcontracted company etc etc, you get the idea.
So I wrote to my supplier (actually emailed) and said that I was looking forward to my new smart meter, but could they provide some more details. I got the automated response, they would get back to me. Some more time passed and someone left a message on the answerphone asking me to call because they thought my meter might be faulty …aaargh! Well really if I wanted to do this on the phone I would have called to begin with, but if they keep writing the same thing to me and then not bothering to respond, what do they expect me to do about it. Eventually of course I did give them a call and explained that I had already responded by writing to their subcontract company and by emailing them. The gentleman I spoke to was very nice and explained that I shouldn’t worry about not getting a response from the third party, actually most people didn’t ever hear back from them. Actually they often don’t turn up for appointments either, actually they have been pretty rubbish altogether (I am paraphrasing here). He arranged for someone to come to provide a new, non-smart, meter.
I planned to wait in for my allotted time, between 8am and 12 noon, but didn’t have much hope of anyone showing up as the call handler had led me to expect a level of uncertainty. In reality a lovely young man arrived, not from the subcontractors, but from my energy company. I had a very interesting conversation with him about smart meters and why I couldn’t have one with my PV. He spent a little while sorting out bits in the meter cupboard, then waited for my dishwasher to finish before switching off the electricity supply and then changed the meters. The whole thing probably took less than 20 minutes.
Sadly now rather than a meter running backwards I have one which just reads ‘rEd’ when I am exporting to the grid. Actually it took me quite a while to get the photo above. I had to run around the house turning on gadgets before I could use up all my export. That kettle made all the difference.
By the way, the white bit on the cable is my Owl energy monitor.
Photo: Gabby Mallett
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