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Observer Ethical awards Winners 2011

Caplor Energy

Rating breakdown

Service
(5)
Product Knowledge
(5)
Explantion of how to use it
(5)
Value for money
(5)
Product meets expectations
(5)

Overall (74 recommendations)

(5)

Technology: Solar electricity
Product: Eldora 255

Caplor's three man team were receptive to our needs and preferences, patient, proficient at their work and full of good expert advice coming from long experience installing pv, especially when it came to synchronising their water heating 'energy reco…

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Technology: Solar electricity
Product:

Excellent service from start to finish. Those who installed to panels are directly employed by the company and were hard working and a pleasure to deal with. Nothing is to much trouble when you ring the office to make an enquiry. Thoroughly satisf…

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Technology: Solar electricity
Product: TSM 23SPC05

Our Solar PV installation was carried out in a blizzard in February 2012 because of the pressure of getting the work done before the tariff was reduced. The standard of work was as good as that I would have expected from any decent company. However, …

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Technology: Solar electricity
Product: .

Excellent company, completed satisfied with the service.…

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Technology: Solar electricity
Product:

My inverter installed 10 years previously by another company had failed and needed replacement. Original company no longer existed and Caplor stepped in to check the old inverter. In the end they recommended a replacement rather than repair as this w…

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Technology: Solar electricity
Product: NU 185 E1

Extremely helpful and efficient in installing the system, removing and reinstalling it a year later to allow reroofing work (at very reasonable cost), and in care and maintenance work since. A reliable and helpful company. …

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Technology: Solar electricity
Product: .

Great team, from initial contact to after sales…

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Technology: Solar electricity
Product:

Very professional, efficient and friendly service…

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Technology: Solar electricity
Product: WRTM1088

Excellent, always helpful, instalation is very neat and well laid out, even the cable runs which are in the roof space. All members of Caplor Energy that I have dealt with have asisted me with running the PV system, and have always s…

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Technology: Solar electricity
Product:

Very Friendly, Fast and helpful. Had a slight problem, but they came and fitted it with no fuss.…

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Technology: Solar electricity
Product:

Very Happy with the services I received, have already recommended them to a family member.…

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Technology: Solar electricity
Product: PS250M-20/U

First Class service from start to finish. Knowledgeable, helpful, friendly staff who did a great job. Very happy to recommend. Thank you for “holding our hand” through the process.

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Technology: Solar electricity
Product:

I wanted to be a little more environmentally self-sufficient. I invited Caplor Energy round to my house for a quotation on solar panels for both roof and garage. Even though 20 panels took me over the normal installation. Caplor sorted out…

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Technology: Solar electricity
Product: Solar Edge/Vikram

A fantastic service and a very happy customer. Well done Caplor …

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Technology: Solar electricity
Product:

Highly professional company/staff. Very efficient process from quote to install. Works completed to high standard. Impressive set up. …

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Technology: Solar electricity
Product: not known

a good experience, polite efficient staff, that have a "can do attitude", very helpful with any "glitches" great all round team.

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Technology: Solar electricity
Product: Panels

Excellent service - very neat job.…

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Technology: Solar electricity
Product: SMA

Excellent, knowledgeable and approachable team. Professional in every detail. …

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Technology: Solar electricity
Product:

Excellent company, very friendly and efficient staff who know what they are talking about.  Very good. …

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Technology: Solar electricity
Product: 2.7kW PV System

Professional service from start to finish. Very pleased in relation to all aspects of the installation. I would definitely recommend this provider.…

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Technology: Solar electricity
Product: TSM-235PC05

I believed Caplor Energy to be one of the top rated installers within the region and was pleasantly surprised to find that this was the case.The office staff were knowledgeble and very helpful and the installers progressed with the installations …

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Technology: Solar electricity
Product: 1.41kWp

Of 3 that quoted, only Caplor were up-front about the FiT reduction fiasco, and were able to accommodate the constraints of this tiny house (small roof, limited space for inverter, no room near fusebox for additional circuit breakers etc) Syste…

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Technology:
Product: NA

Honest and informative about all the products available. Very knowledable and answered all questions that I had regarding the products I was interested in. I found them to be very efficient with every aspect of their business.…

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Technology: Solar electricity
Product: ASM190

Honest, detailed, punctual and hard working. Everything happened when they said it would and was done with attention to detail and excellent communications.…

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Technology: Solar electricity
Product: nu185e1

i feel caplor engineers worked well were efficient and knowledgable they were tidy and courtious …

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Technology: Solar electricity
Product: solar photovoltaic

Very helpful and clear before installation, clear careful survey, then tidy, prompt and speedy installation…

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Technology: Solar electricity
Product: NU 185 (E1)

Highly professional, friendly, made us feel very confident to go ahead; we never felt pressurised …

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Technology:
Product: HIT-N235

Excellent and efficient without being pushy…

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Technology: Solar electricity
Product: AS M 190

excellent…

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Technology: Solar electricity
Product: TSM250PC05

Speedy response…

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Technology: Solar electricity
Product: 28.2kWp system (120 x 235w)

Really please with the installation. The team were very knowledgeable and kept us in the loop throughout. They provided various options for our system and helped us with the Listed Building application as well. Aftersales has been impressiv…

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Technology: Solar electricity
Product: AS M 190

Very good from start to completion.…

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Technology: Solar electricity
Product: HIT-N235SE10 and PVI 3.6 OUTD

We selected Caplor because they were by far the most  helpful and informative of several companies we invited to quote.  We were not disappointed - they were very flexible in there approach and managed to complete the installation to a very…

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Technology:
Product: TSM245

Very enthusiastic about what they provide. Good price, excellent information provided, making the whole process of having a Solar PV system installed extremely simple and sraightforward. Very professional team who did a great job. Highly recommended.…

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Technology: Solar electricity
Product: TSM235-PC05

Pleasant, knowledgeable team. Explained everything very clearly and provided a good, understandable quotation.  We were caught up in the political problems about the tariff in November just before our panels were installed. Caplor Energy comm…

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Technology: Solar electricity
Product: TSM-220PC05

Caplor is a very professional company.  Staff at all levels in the company certainly know and understand their business. We were most impressed with the efficiency of the installation team who had our 3.96kWh system up and running in just …

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Technology: Solar electricity
Product:

A company with dedicated personnell at every level. Everything was explained about the system and the installation, how to get the contract set up with the energy company, and who to contact if we had any queries no matter how small. Company member…

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Technology: Solar electricity
Product: Trina

We saw several suppliers at the Small Holder show 2 years ago, many had big stands with snazzy design, lots of staff with variuable knowledge and freebies. Caplor had Laurence and a lap top, he was interested in anyone he spoke to and undertsood the …

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Technology: Solar electricity
Product: i dont know

Very good…

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Technology: Solar electricity
Product: NU e245 J5

Excellent local firm - recommended to me by friend who had a PV system installed by them.  Had been considering it for some time but had been rather put off by the firm which had installed my solar thermal panels some years before (now no l…

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Technology:
Product: loft insulation

Energy saving to meet my needs at this time was recommended, explained and installed efficiently.  Energy saving options was fully explained to me and I now understand how systems work.  I was very happy with the staff at Caplor because the…

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Technology: Solar electricity
Product: solar pv

Cannot reccomend them enough. Very efficient, on time for every meeting, nothing too much trouble and genuinely nice people! We looked at a number of other companies before settling on Caplor and feel thaat we got the best product and s…

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Technology: Solar electricity
Product: TSM235PC05

Very good supplier from the rep who visited us to the installers and all the office staff as weel. They were all very efficient and worked well and kept us informed and gave all the assistance we needed to get the installation completed and working f…

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Technology: Solar electricity
Product: TSM

very quick and simple installation of 30kw unit…

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Technology: Solar electricity
Product: Sharp 185W

All staff involved were knowledgeable and helpful in all aspects of the project…

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Technology: Solar electricity
Product: TSM245PC05, Sunny Boy 4000TL

Caplor Energy were supportive and helpful throughout the whole process from first approach to post-installation. The installation team were fantastic, doing a very tidy job and causing minimal disruption to a busy hall schedule. The equipment i…

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Technology: Solar electricity
Product: 1.4 kW system

The only comment - The FIT payment difficult to get and very delayed.…

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Technology: Solar electricity
Product: Sunny Boy

Caplor Energy gave an excellent service from start to finish. They answered all questions and explained throughly and were tip top all round.…

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Technology: Solar electricity
Product: Sunny boy

Very professional…

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Technology: Solar electricity
Product: panels

Very satisfied with their execution of the works from start to finish. The staff, office, representatives and workforce are a credit to the company. Only problem was the original scaffolding contractor did not perform - the replacement compnay how…

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Technology: Solar electricity
Product: NU-E245JS

All the staff were excellent and accomodating.…

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Technology: Solar electricity
Product: TSH 235 PC05

The sub-contracting scaffolders used for our installation were quick, efficient, left no mess and did no damage - Full Marks! The two installers were again fast, efficient, charming and a pleasure to have on site. On our recommendation friends hav…

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Technology: Solar thermal
Product: Flowcon pump, Deltasol control & Gleohill CYL

Standards of workmanship were high and service delivered was excellent. The system works very well.…

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Technology: Solar electricity
Product: TSM 235 PC05

The installers were very courteous and thoughtful about any disturbance they might have to make. The first interview was informative without any sense of pressure of selling. They would have advised me if the product had not been suitable. If a…

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Technology: Solar electricity
Product: TSM 235 PC05

The salesman was very knowledgeable and was able to  answer all my questions which all turned out to be correct. The system has produced three quarters of the annual return in five months.…

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Technology: Solar electricity
Product: TSM 220PC05

Very firendly and happy team of workers, also when ringing the office you were not passedto different departments.…

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Technology: Solar electricity
Product: Solar panels

What I found was that although thte roof installation and control equipment was installed to an excellent standard, beacuse the building was a long way from the mains in the house the ground works left a pretty appaling mess. Please note I have gi…

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Technology: Solar electricity
Product: not sure

Very happy…

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Technology: Solar electricity
Product: 235w panels

Exetremely professional. Excellent service throughout the whole process.…

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Technology: Solar electricity
Product: EU185 (E1)/EU245(J1)

Very good team & worked very efficiently. I liked the fact that they were local.…

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Technology: Solar electricity
Product: TSM235 PC05

They inspired confidence. I liked being able to see a system in action at Caplor - seeing the size of the inverter - seeing if they buzz or hum. I liked it that Caplor are local and I could visit them if there was a problem. We did a …

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Technology: Solar electricity
Product: HIT H250 E0I panels

So far the panels are producing very nicely. All the personnel with whom I had contact with were exceptionally friendly.…

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Technology: Solar electricity
Product: not sure

happy…

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Technology: Solar electricity
Product: NU185EI / Sunnyboy 2500

Very Happy…

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Technology: Solar electricity
Product: 235p/SMA1200 & 2000

They were thorough and well informed. They were happy to discuss and consider different options. Installation team friendly and willing to explain. They had one logistics problem with parts but overcame this in the allotted time. Scaffold was n…

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Technology: Solar electricity
Product: 250

great service, good knowledge and always smiling…

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Technology: Solar thermal
Product: 25 x TZ 58mm tubes

Excellent installation service and a very responsive after sales service for the few teething problems we experienced…

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Technology: Solar electricity
Product: HIT N235 SE10

Excellent with an efficient service and good aftercare. Provided us with plenty of references for us to go and visit so we could find out others experiences of the supplier and how the installation went.…

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Technology:
Product: trina panels plus sma 3800

Excellent product knowledge and commitment to green issues. Answered all questions prior to installation and responded positively to my input to system components.Very competent installation team and very quick delivery of necessary paperwork nee…

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Technology:
Product: 250hybrid

Polite helpful staff. Clean and tidy workmen. good backup…

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Technology: Solar electricity
Product: TSM235PC05

A company with a great depth of knowledge & expertise, competitive pricing and a terrific team.…

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Technology: Solar electricity
Product: Sunny Boy 4000 inverter

Technically knowledgable and willing to invest time in developing solution for our roof covering (Redland Cambrians). Extremely good directly employed fitters who worked with care and courtessy. Communications with head office post installation mixed…

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Technology: Solar electricity
Product: Sharp NU185

Altogether excellent service, from the original survey through to commissioning…

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Technology: Solar thermal
Product: medium solar thermal system

Caplor ltd  are very  professional and  highly motivated;  they  have  a  commitment  to  reducing  carbon  emissions as  well as  providing an  excellent service  for  a…

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