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Observer Ethical awards Winners 2011

H2ecO Ltd

Rating breakdown

Service
(5)
Product Knowledge
(5)
Explantion of how to use it
(5)
Value for money
(5)
Product meets expectations
(5)

Overall (61 recommendations)

(5)

Technology: Heat pumps
Product: Honey plus+

Mike at H2ecO was extremely helpful when I was trying to find a good installer. It took me a long time to decide - I like to think I was being very thorough. Mike was the only installer who seemed to know everything - others had gaps in their knowled…

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Technology: Solar electricity
Product: Aurora Photavoltaic Inverter

Quick Response, Very friendly and efficient fixing our Inverter. Highly recommended.…

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Technology: Solar electricity
Product:

H2ecO is a local firm and from my initial phone call to completion of the project took less than a month. The whole process was faultless. The initial visit from Mike was impressive - he was very enthusiastic, extremely knowledgeable, a great c…

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Technology: Heat pumps
Product: Silvantis R

The panels arrived directly from the importers but some were slightly scratched. H2ecO immediately identified this and had replacement panels sent to site within a couple of days. They then fitted the panels and the rest of the kit without any fuss. …

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Technology: Solar electricity
Product: Solaredge 4000

Excellent - the team worked around a hectic family and were a pleasure to have around. Friendly, professional and prompt. Faultless…

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Technology: Heat pumps
Product: Altherma 14kW

Superb. Their professionalism and knowledge was evident at all times. Nothing was to much trouble to do and explain. A Heat pump is a very complex piece of equipment and needs to be set up to meet your individual requirements. Mike was more than will…

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Technology: Solar electricity
Product: REC250

The service, installation and attention to detail was excellent from the initial meeting with the sales person Roy all the way through to the system being commissioned by Mike. The quality of the workmanship was excellent and you would have never gue…

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Technology: Solar electricity
Product:

All the staff were knowledgeable and friendly.  Their offices were lovely and it was nice to see that they actually existed i.e. not just a sales team. …

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Technology: Solar electricity
Product: Se4000

Excellent communication and standard of work from start to finish. Kept well informed at every stage. Would highly recommend this company.…

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Technology: Solar electricity
Product: Solar Edge

Great installation & service from the start..The team were polite,courteous & very tidy.I would not hesitate to recommend this Company…

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Technology: Solar electricity
Product: SE4000 16 amp

Excellent pre purchase explanations. Easy to follow information and paperwork. Superb installation team; efficient, cheerful and tidy. Now wait to see what the generation results will be.…

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Technology: Solar electricity
Product: Canadian Solar, Solar Edge Inverter & Solar i Boost

Friendly, non-pushy salesman, prompt and professional quotation with just one follow up call. Ability to view products in local showroom/office and opportunity to ask more questions was very helpful. Young, polite & efficient fitting team worked …

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Technology: Solar electricity
Product:

Great company to work with. Friendly, knowledgable, and not pushy at all. Julie is definitely the "go-to" person to sort out any issues / queries…

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Technology: Solar electricity
Product:

Very knowledgable, easy to work with. From the Office Staff, installers, through to the commissioning and handover, we have been kept informed fully, and have had complete confidence in the company.…

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Technology: Solar electricity
Product: Solar Edge inverter

This company was recommended to the sailing club by one its members. The MD of H2ecO, Mike Stephenson, has guided our decision making and educated us about what our best options would be. The installation proceeded with minimal disruption and, despit…

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Technology: Solar electricity
Product: 6

Very clear information and instructions. Prompt service, professional fitting.…

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Technology: Heat pumps
Product: Daikin Altherma LT ERLQ008CAV-EHBH08CA9W

Well prepared company who had excellent knowledge of the product. Nothing was too much trouble and the installation went according to plan. Follow up visits were made to ensure the system was working to our requirements and making s…

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Technology: Solar electricity
Product: NeonX

All round excellent service…

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Technology: Solar electricity
Product: 4000/ET250

First class service from the whole team ,from first contact to completion everything was clearly explained and I was left to decide the best option for me, no pressure at any stage,the team were friendly but respectful and the installation was c…

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Technology: Solar electricity
Product: SE2200

A faultless installation from a very local company.…

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Technology: Energy performance certificate (EPC)
Product: Solar edge

Very helpful and professional Excellent explanation of system after it was installed …

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Technology: Solar electricity
Product:

Excellent service from start to finish with no pressure. All concerned believe in the product that they are installing and their knowledge of the product was first class. Would not hesitate to recommend H2ECO to anyone interested in a genuinley commi…

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Technology: Biomass
Product:

Highly efficient. First class installation. I had 4 quotes, they were the only one to suggest Solar iBoost. Their enthusiasm swept me along too. Did not have one sleepless night about the whole thing.…

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Technology: Solar electricity
Product: Solar Edge

All round excellent. They provided a detailed quote promptly and very clearly presented and then let me get on with my own research - no pushy sales pressure, they let me decide in my own time. Installers were tidy, polite and helpful and completed t…

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Technology: Solar electricity
Product: ET P660240

Why cannot all companies be like H2ECO. We were delighted with the service from the outset. The whole team you felt had our best interest at the centre of what we wanted. There was no hard sell just honest communication. The installation was quick e…

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Technology: Solar electricity
Product: ET Solar

From the outset the service has been of a very high standard and it is now good to Watch the KWh mount up even without too much sun !…

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Technology: Solar electricity
Product: REC 250/ Solar Edge Inverter

Absolutely exceptional install of my PV system. Very little evidence it's all been installed and the cabling is exemplary and well protected. Nothing was too much trouble when problems arose and all were dealt with with in the most professional manne…

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Technology: Solar electricity
Product: REC PANEL/SOLAREDGE INVERTER

BRILLIANT COMPANY TO DO BUSINESS WITH. ASH & HIS CREW, MIKE, JULIE AND ROBERT WERE ALL EXCELLENT.…

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Technology: Solar electricity
Product: CS6P

The whole team where extremely good all the way through from beginning to end and I would highly recommend them.…

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Technology: Solar electricity
Product: Solar Edge

Very good and patient salesman, with simple factual information and a welcome home visit to examine the bungalow. Installation smooth and carried out by very professional staff who took the liberty to explain what and where the installation would …

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Technology: Solar electricity
Product: 16 x ET 250 Wp oanels

The Service was excellent - all questions answered and nothing too much trouble to ensure that I understood what was happening. The plumber and electrician were cleam and speedy workers and I have no hesitation in recommending the firm.…

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Technology: Solar electricity
Product: Sunny Boy 3600TL & ET-P660250

I found all members of the H2ECO team to be pleasant, knowledgeable and helpful. Their quote was competitively priced and the installation was managed to time and cost and was executed to a very good standard.…

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Technology: Solar electricity
Product: P660250 and 3000TL-21

good service all round and a thorough handover process.…

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Technology: Solar electricity
Product: solar panels

EXCELLENT FROM ALL OF THE TEAM, Especially MIKE and ASH . Refreshing to find a team who talk facts rather than sales blurb.I WOULD HAVE TOTAL CONFIDENCE IN RECOMMENDING H2ECO TO ANYONE ! 

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Technology: Solar electricity
Product: ET250Wp and HJM250 panels and SMA4000TL Inverter

It's not often you find efficiency and professionalism well beyond ones expectations. From start to finish HsEcO delivered a top quality service, from initial inspection, to quoting, and throughout the intallation process. When the installation was c…

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Technology: Solar electricity
Product: 4kw array & Inverter & Immersun

Mike and his crew were of the highest calibre. Knowledgeable and skilled. Professional and personable. It is not often that you can look back on a trouble-free installation but they were quick, careful and helpful, despite the rain. We received a…

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Technology: Solar electricity
Product: all black 250W panels 4000TL inverter

Superb service from start to finish. No pressure. Very informative (and patient with the many questions!). Very clean and tidy throughout the installation. Good communication throughout. Would thoroughly recommend this company - if only all suppliers…

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Technology: Solar electricity
Product: SHARP SMA

They did the work while I was away and my trust in them was more than justified. They helped with the paperwork and made it very easy. They fully explained things. I had signed up with another company but had felt pressured and uncomfortable. But…

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Technology: Solar electricity
Product: Yingli Panda Solar Panals

Extremely knowledgeable and friendly staff. Very clean and tidy work of highest standards. Have no hesitation in recommending this supplier.…

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Technology: Solar electricity
Product: ET solar panels

one of the best contractors I have ever engauged they were quick clean and quiet I highly recommend this company to anyone who is considering a renewable energy system.…

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Technology: Solar electricity
Product: HIT photovotaic N240 panels

There was no pressure selling, they simply visited my address gave me the various options and explained the pros and cons of each model of panel. Any questions I had were answered informatively and accurately. I was then left to make my mind up i…

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Technology: Solar electricity
Product: SMA 3000HF

 From survey to completion everything was carried was carried out to a high standard. The scaffold arrived on time, the installation engineers were polite and completed a clean and tidy job. All certificates, and Warranty were supplied in a prof…

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Technology: Solar electricity
Product: HIT-H panels 4kw

Excellent service and installation. Knew what they were talking about and did it!…

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Technology: Solar electricity
Product: Solar Panels

Great people it is good dealing with a small company.

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Technology: Solar electricity
Product: HIT 250

Arrived on time, completed the installation in one day. Not only knowledgable but all the team were polite, clean and tidy.  Treated my home with respect and tidied up after themselves.…

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Technology: Solar electricity
Product: HIT-HT250

Did what they said they'd do. Knowledgable and efficient…

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Technology: Solar electricity
Product: SMA/Schott

Very professional from start to finish, whilst representing good value. The installation does exactly what it said on the tin!…

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Technology: Solar electricity
Product: ET Panels and SMA inverter

Excellent service throughout. No hard sell. Answered all questions. Quotation emailed less than 24 hours after survey. Undertook project on time. Competetive price. Top quality work. I am very happy to recommend this small local company who try hard …

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Technology: Solar electricity
Product: ET 195

We spoke to a number of different companies for quotes and advice.  Mike at H2eco was very polite, professional, had the best product knowledge.  Came across as very human in his approach and was not a pushy sales monkey as we found in most…

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Technology: Solar electricity
Product: SMA3000

Knowledgeable and easy to understand with no hard sell.…

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Technology: Solar electricity
Product: Schott 230

Very friendly from start to finish. Actually asked to come earlier than planned. Efficient and clean. …

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Technology: Solar electricity
Product: Sanyo

Very efficient and professional…

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Technology: Solar electricity
Product: sunny boy 4000TL 16x 240 ET panels

After looking on the internet and trawling through many company's & having to listen to the rubbish that the sales person was delivering, it was a breath of fresh air to speak to some one who was passionate about their product and knew it inside …

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Technology: Solar electricity
Product: 3.7kW, 4000TL

H2Eco provided a service and level of quality that was simply better than any of the other companies I tried. I had already had quotes from several other companies. I thought that Mike at H2Eco was extremely professional, knew his subject and the…

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Technology: Solar electricity
Product: ET Panels

We've been very impressed by the service from H2eco - from the quote ( which was competitive and not pushy ) , through the communication , to the install today . It was all done efficiently and relatively painlessly . The fitters were all pleasan…

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Technology: Solar electricity
Product: Sunny Boy

Mike and his team were very polite friendly and efficient. They continued although it was raining. They left our property clean and tidy. System was up and running on time, and producing electricity staight away. I would throughly reccommend them.…

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Technology: Solar electricity
Product: sma SB 3800

I approached H2ecO for a survey and discussions about Photovoltaic electricity. One of the Directors (Mike) came to visit me and spent some time carefully explaining how the system worked and gave me an estimation of the expected output of the system…

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Technology: Solar electricity
Product: 2.75kWp Solar PV array

Absolutely no qualms about recommending this company.  Paul and Mike's knowledge, enthusiasm and desire to design and install the best system for my location was refreshing and assuring. Very pleased.…

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Technology: Solar electricity
Product: 3kW peak system on garage

Mike & Paul went out of their way to be helpful in a non-standard installation. Highly recommended!…

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Technology: Solar electricity
Product: ET Solar

A young Company who are eager to please. Very polite and respectful especially when entering the home. A quick and efficiently installed system. Even their sub contractors (scaffolders, and electricians) were polite, efficient and tidy. …

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Technology: Solar electricity
Product: NU-185E1

Director, Mike Stephenson did a thorough survey before designing the PV installation, visiting and sitting outside watching the shadows on our east and west facing gable roofs at various times of the day.  He created an unobtrusive, tidy and eff…

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