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Hero Renewables Ltd

Rating breakdown

Service
(4.5)
Product Knowledge
(4.5)
Explantion of how to use it
(4.5)
Value for money
(4.5)
Product meets expectations
(5)

Overall (33 recommendations)

(4.5)

Technology: Heat pumps
Product: Mastertherm / Solaredge

I selected Hero through the approved installer scheme, selected one of the more local options. Hero could do both the Heat Pump and the solar and offered a comprehensive solution. I was very impressed with the knowledge and honesty of their staff pri…

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Technology: Solar electricity
Product: Panasonic Panels

I heard about Hero through their good reputation and saw them at a professional show room. Excellent customer service and also very efficient. Been great value for money so far and no issues have arisen. …

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Technology: Heat pumps
Product: panasonic solar and Mastertherm ASHP

I chose Hero as they responded well and quickly to my enquiries with both written and verbal explanations. So far system is living up to what I expected and is proving good value. …

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Technology: Heat pumps
Product: MasterTherm AquaMaster

Hero were one of the few installers who offered to combine different technologies in the most effective way - in our case ground source heat with solar PV. Also one of the few installers who had a solar PV solution which would meet planning requireme…

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Technology: Heat pumps
Product: MasterTherm AQ 451

Ops Director Martyn Perks came out to see me in my home a few days before Christmas and explained in detail why his Company believed MasterTherm was the market leader in this technology. The main man on site, who managed the installation and carried …

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Technology: Heat pumps
Product: .

I found Hero when I was looking for a system that heated 5 cottages - I was given a few names of installers and didn’t want to heat home using biomass boiler due to effort involved. I can't complain about their customer service. I had to call th…

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Technology: Solar electricity
Product: .

Hero are a great firm.Tom Mastin who did our installation was excellent and would recommend them. i rate them 5 stars in all classes (price, advice, installation, fit arrangement etc. …

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Technology: Solar electricity
Product: .

We were very happy with Hero Renewables, in respect of their sales and recommendation. Their installation was faultless and the system has worked well ever since - delivering, if anything, more than was promised. We haven’t had any reason t…

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Technology: Heat pumps
Product: 11Kw Mitsubishi PUHZ-W112VHA

I went with Hero as they stood out on price meaning it has been very good value for money. Adequately and sufficient paperwork was left to remind myself of advice given during installation. Can sometimes be difficult to contact individuals for partic…

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Technology: Solar electricity
Product: .

Price was fairly reasonable and their customer service was excellent. The person who came round explained my choices clearly and so far it's producing electricity well and I'm benefiting from the Feed-in-Tariff. They’re going to check on it ag…

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Technology: Solar electricity
Product: .

Hero were extremely good – very prompt - we needed to move quickly because of Feed-in-Tariff change deadline and they did so. They acted promptly, efficient when they were here did the job faster than expected. I've experienced no problems so far.&…

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Technology: Heat pumps
Product: Master Therm AQ Inverter 7-22kW Heat Pump

I chose Hero as I had researched them online and their reputation made them stand out as a reputable installer. They explained my options to me well through literature and e-mail communications and a visit. So far it's been good value for money …

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Technology: Solar electricity
Product: Panasonic

I went with Hero after I received a prompt response following an Exhibition Enquiry. Their customer service was very good. All questions answered clearly and promptly. Work done on schedule. Competent and interested contractors, job well done and fol…

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Technology: Heat pumps
Product: Mastertherm AQ60l

I chose Hero because of their good price and a good work history. Offered very good customer service, explaining my options to me fairly well with lots of documentation. The system is living up to expectations so far and I would go with Hero again in…

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Technology: Heat pumps
Product: Aqua Master 3 ph heat pump

Hero were the most professional of those quoting. They explained my options well by giving me calculations and discussing them with me. The GSHP has been excellent value for money and is certainly living up to expectations so far.  …

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Technology: Heat pumps
Product: Mitsubishi Ecodan PUHZ-W85VHA2

Hero were the best of the three quotes I received. Customer service was excellent and my options were written in depth as well as a technical proposal and practical demonstration, once installed.  Not the cheapest but technically the most adv…

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Technology: Heat pumps
Product: .MasterTherm AquaMaster

I chose Hero because of their price and professionalism of the quote, also they quoted for the entire installation.  Excellent service, Martyn Perks is clearly a GSHP expert and explained all my options to me face-to-face. Value for money was…

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Technology: Heat pumps
Product: .

Amazing customer service - Hero went through the process in a clear way that was easy to understand with all different options explained. Excellent value for money - the house is so warm and it is cheap to run too!…

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Technology: Solar electricity
Product: 16 PV Solar Panels and Tesla Battery - Solaredge

We encountered Hero Renewables at the National Homebuilding and Renovating Show at the NEC in Birmingham where they were the only company exhibiting the Tesla storage battery. Their customer service was very good indeed. Tom Mastin spent a conside…

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Technology: Solar electricity
Product: Tesla Powerwall

I chose the installer as they were Tesla-approved, which I felt made them stand out. Their customer service was very good and so far I've found the PV great value, working exactly as intended. …

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Technology: Heat pumps
Product: Mastertherm ASHP and Solar Panels Panasonic

I chose Hero because they provided the best response when I contacted a few installers. I was also really impressed as they provided a good follow up service where we discussed various options when selecting the right system for me. The ASHP …

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Technology: Heat pumps
Product: Mitsubishi Eco Dan

I chose them because they stood out on price and I'd heard their customer service was great.I found that they were excellent value for money and my heat pump is definitely living up to expectations. …

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Technology: Heat pumps
Product: Ground Source

I chose Hero because of their website and various accreditations. Hero went through the options and the costings etc., explaining my different options to me. So far the heat pump is living up to my expectations and no problems yet. …

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Technology: Solar electricity
Product: Panasonic and Solaredge

Hero were recommended to me by a friend. I was really impressed with their excellent customer service and he gave me practical advice on my own local situation.  It was a good installation, appears to be robust and panel performance is as goo…

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Technology: Solar electricity
Product: .

Hero had a good sensible attitude and competitive prices. Their customer services were very responsive and the system is performing as expected, proving to be good value for money so far. …

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Technology: Solar electricity
Product: SMA

Tom Mastin took a professional and careful approach to the installation and provided excellent service throughout. He explained to me my options though discussing with us what our requirements would be. So far it has been great value for money althou…

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Technology: Heat pumps
Product: MasterTherm AQ Inverter 7-22kW

Hero stood out for me as an installer because of ease of communication. their convenient location and the fact they were both efficient and professional. Their customer service was incredibly good. Martin Murphy, Tom Mastin and Martyn Perks partic…

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Technology: Battery storage
Product: SolarEdge & Tesla

I went with Hero as they provided me with an excellent quotation and showed good workmanship. Their customer service was excellent and I have been really impressed with their value for money. Although the system is living up to my expectations,…

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Technology: Heat pumps
Product:

The best company possible, from the sales team, to the installers, to the support team, they have been friendly, informed and professional.  Any phone calls have been returned within a couple of hours and every query answered. …

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Technology: Solar electricity
Product: Tesla system

The staff were most helpful, knowledgeable and capable and installed the system professionally. We are extremely pleased with the system and have been taught how to use it to its maximum potential by Hero Renewables' workforce. Any problems h…

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Technology: Solar electricity
Product: Powerwall

The two lads that installed the system were personable and knowledgeable, they certainly put up with all my questions with a smile. While connecting up my battery to my panels they were happy to have a look at a problem I had with the panels (ano…

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Technology: Solar electricity
Product:

Right from the start through to completion a 5 * service at a reasonable price, every single member of the team not only cares but has amazing knowledge and wants to make sure you get the best service and the greatest product available to you within …

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Technology: Biomass
Product: .

Simply put: nothing was too much trouble for Hero Renewables.  I had particular and complicated needs for the GSHP system I wanted in terms of its performance and how it would heat the various parts of the system.  Hero worked with me to ma…

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