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Observer Ethical awards Winners 2011

Pure Solar Ltd T/A Pure Renewables

Rating breakdown

Service
(5)
Product Knowledge
(5)
Explantion of how to use it
(4.5)
Value for money
(4.5)
Product meets expectations
(5)

Overall (40 recommendations)

(5)

Technology: Solar electricity
Product: As above

Efficient and friendly - supportive and attentive…

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Technology: Solar electricity
Product:

The whole team at Pure Renewables have been fantastic from the start. The install went very smoothly and the team were very professional. Really happy with the product service!…

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Technology: Heat pumps
Product: DHP-L

I phoned on Monday morning and the heat pump was repaired and sorted by the afternoon! Can't do better than that!  Andy, the engineer was great and is an asset for the organisation. …

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Technology: Consultant
Product:

The timescale from contacting  Pure Solar T/A Pure Renewables to job completion was very efficient. The service provided was of high quality and by a team of very knowledgeable technicians. Excellent value for money. Overall, I was impressed …

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Technology: Heat pumps
Product: WPL 25 AS

Our air source heat pump developed a fault at the weekend. I contacted one of Stiebel Eltron’s Staff who had been involved in the original installation. He diagnosed the problem and told me how to put the heat pump into standby mode so that it woul…

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Technology: Solar electricity
Product:

Straight forward installation.  Resolved issues quickly …

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Technology: Heat pumps
Product: Ecodan

I found the team very professional and efficient, the team came when they said they would and the installation went well. Chris took the time to visit our property to ensure that the product we wanted was right for us and was available on the phone a…

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Technology: Heat pumps
Product: Ecodan heat pump

The second time I’ve used this extremely professional and reliable company.  Excellent, responsive advice and service. The power consumption and output actually exceeded expectations. Quick response to any enquiries or questions.  A…

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Technology: Heat pumps
Product: Flexotherm 8kW

Great, knowledgable people and easy to work with. They were recommended to me by a previous customer, and I will be recommending them too.…

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Technology: Solar thermal
Product: Solfex Energy System

The Solfex Energy System was installed by another company but not Solfex. The other company discontinued solar installations. Upon contacting Solfex Head Office they recommended Pure Solar - Pure Renewables to service the installation. The engineers …

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Technology: Heat pumps
Product: not known

I found the whole team helpful and professional from the initial discussion to final commissioning. Any problems or queries I had were quickly resolved by the allocated dedicated team member.  …

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Technology: Heat pumps
Product: GeoTHERM

Pure Renewables were a fantastic company to deal with, from the very first conversation, which resulted in a site visit the same day, to installation and first class after care.  We have been absolutely thrilled with the advice, product and serv…

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Technology: Solar electricity
Product: All black mono panels

Pure Renewables were very knowledgeable and extremely helpful in assisting us to choose the panels. They were very timely in providing their quote.The installation cannot be faulted. The electricians were excellent, very hard working and efficient. T…

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Technology: Heat pumps
Product: WPL25

Pure Renewables were excellent. From first contact to completion of the installation they showed expert knowledge and great skills. They are very aware of customer needs and went out of their way to keep us informed throughout. Disruption was kept to…

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Technology: Heat pumps
Product: Air source heat pump

Excellent service.  We were consulted throughout the process, the team were incredibly polite and friendly and everything was explained.  The after sales service has been second to none.  …

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Technology: Solar electricity
Product:

A professional assessment of the site, a thorough and detailed proposal, confirmed installation date, polite and experienced installers both for electrics and building work and the system installed, works well  and looks good.…

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Technology: Solar electricity
Product: Black-frame 250

I initially chose Pure Renewables based on  theircompetitive proposal and being local.  As a Building Surveyor with 25 year’s experience in the industry, I am more than happy to say, without any reservation, that the service I have receiv…

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Technology: Solar electricity
Product: 250w All Black Mono

Pure Renewables in my opinion are a honest company, NOT looking for a quick sale but looking to ensure that the customer receives the best value for money product / service.  Pure Renewables were excellent to deal with, from the initial quot…

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Technology: Solar electricity
Product: 250w all black mono

An excellent company to deal with. They turned up on time, did a great job. All questions were answered with patience and understanding. I can totally recommend them.…

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Technology: Solar thermal
Product: Aurotherm 145V

Excellent company, did what they promised.…

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Technology: Solar electricity
Product: Monocrystalline

Excellent company, did what they promised.…

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Technology: Solar electricity
Product: Solar panels

Very easy to deal with ,every thing was done when chris said it would be done,communications where 1st class as I was working away at the time of installation ,he kept me up to date with everything that was going on.I have no problem in recommending …

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Technology: Heat pumps
Product: Danfoss heat Pump

Pure Renewables agreed to deal with a leak in the Brine cuircut in a system installed by others. From the start their responses and reliability impressed us with their courtesy,promptness, and always doing what they said they'd do, when they'd promis…

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Technology: Solar electricity
Product: JT250SBbB1A

What a super firm!  Chris is appraochable, friendly and understanding.  He doesn't make you feel silly if you ask what, to him, must seem very basic questions and his explanations are clear and concise.  He responds to e-mail quickly a…

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Technology: Solar electricity
Product: JT250SBbB1A 250W

A very professional and impressive company. Excellent communication throughout the process for our Doctors Surgery premises Many thanks for a quick, neat installation.…

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Technology: Solar electricity
Product: Jetion 250w mono/SMA 3600 TL Sunny Boy

Approached supplier in part after recommendation by a friend. Found them very helpful and knowledgeable, able to answer questions and design a system/recommend products that suited my particular needs/circumstances. Inst…

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Technology: Solar electricity
Product: Photo Voltaic

Competitive on price and installed to program.  Black panels blend nicely with the roof.  Altogether, very satisfied with the installation and service.  Time will tell if it was a good investment!  I would recommend Pure Solar Ltd…

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Technology: Heat pumps
Product: dhp-aq

Excellent communication and clarity throughout install. Chris outlined the procedure and deadlines, including commissioning and kept to this. Very professional service and has been very helpful with follow up questions etc. Would definitely r…

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Technology: Solar electricity
Product: HIT H250E01/sunny boy

Straightforward and competent. Very helpful in meeting the deadline imposed by the government's volte-face on the feed-in tariff.…

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Technology: Heat pumps
Product: 245w panels

Chris and his team where honest and straight forward to deal with. The installation could not have gone smoother. I would (and have) recommend Pure Solar Ltd to anyone thinking of having any kind of renewable power sources fitted…

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Technology: Solar electricity
Product: (unsure)

Very knowledgeable, very professional: They did an excellent job; the panels were well secured and nicely placed and the system was up and running very quickly. Time will tell just how beneficial the system will be, but so far I'm very pleased.…

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Technology: Heat pumps
Product: Danfoss Opti- Pro 12

It's early days for the installation but so far it's been completely painless. Chris has been very professional in all aspects. Very pleased so far and looking forward to seeing how the system performs over time.…

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Technology: Solar electricity
Product: Nanjing Daqo New Energy Co.Ltd

Everything was done to my expectation and beyond by Pure Renewables. The work carried out was done to a very high standard and I am very pleased with the workmanship…

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Technology: Solar electricity
Product: 14 - 250w Jetion panels Sunnyboy 4800TL Inverter

Very competent and straightforward. Installation on programme and excellent workmanship. Nothing but praise.…

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Technology: Heat pumps
Product: heat pump

Profesional allround service , and ongoing support , I would highly recommend Chris and his team…

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Technology: Solar electricity
Product: Various

Pure Renewables provided an excellent product at a competitive price. They were polite and courteous at all stages. They worked hard to find a combination of products to meet my requirements with reg…

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Technology: Solar electricity
Product: Day 4 235w system with total capacity of 3.92kWp

We had already used Pure Solar for our ground source heat pump and so based on this we were very happy to proceed with them. They had recommended the 2 technologies but we had a delay fitting the solar pv because we had to wait for listed building co…

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Technology: Heat pumps
Product: DHP-L Opti Pro 12kw ground source

Pure Solar have been completely honest and trustworthy in all their dealings with us. The installation went very well, even though its highly traumatic having your garden turned into a battlefield to bury the pipes!…

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Technology: Solar electricity
Product: Trina

I found Chris Whitelock extremely helpful and very responsive to any queries that I had. I would thoroughly recommend Pure Renewables to anyone thinking of installing solar PV panels. They were also very competitive when quoting for the job.…

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Technology: Solar electricity
Product: 60mci

" I feel that I got a five star service from Pure renewables, during which i felt fully informed and supported to make all the relevant decisions, which are numerous when making such a significant capital investment. All the staff, from the MD to the…

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