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Observer Ethical awards Winners 2011

Solarsense UK

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Company description

Solarsense are the UK’s leading renewable energy installer specializing in commercial and new-build Solar PV installations.

From their Carbon-Neutral Technology Park based just outside of Bristol, they provide a complete design and installation service for a wide range of renewable technologies.

The multi-award winning organisation has been providing trusted advice and installations for more than 20 years, offering unparalleled experience within the industry. The company has seen the industry develop and is proud to have played a key role in driving forward the uptake of renewables in both the South West and the UK as a whole.

Since being founded in 1995 the company has completed more than 10,000 installations and is responsible for powering some of the UK's leading organisations including Bristol City Council, @Bristol Science Centre, The National Composites Centre, Renishaw and the University of Nottingham.

Through innovation and meticulous dedication to its core values of quality, honesty, reliability and customer satisfaction, Solarsense has grown to be the most successful organisation in its field. The company are proud to have won many regional, national and international awards in recognition of their approach and high-profile installations and in 2015 alone were presented with four awards including; UK Installation Company of the Year at the annual Solar Power Portal Awards.

How we work

Company Type: Installer, Architectural services, Consultant, Energy advice / assessment, Heating engineer / plumber,

Markets we work in: Community, Domestic, New build, Private sector, Public sector, Renovation, Retrofit,

Products we supply: - Roof, ground and facade mounted solar PV and thermal.
- Building-integrated products.
- Evacuated tube and integrated flat-plate thermal systems
- Ground Source heat pumps
- Air Source heat pumps
- Water Source heat pumps
- Biomass boilers and stoves
- Electric Vehicle chargepoints
- Room heaters
- LED Lighting
- Energy Storage systems
- PV-T thermal/PV hybrid panels

Site visits and quotes: Solarsense receive enquiries by phone, via our website or by post.
A Solarsense consultant will call the customer within two working days of receiving the enquiry, to arrange a free no-obligation survey of the property and will quote on the spot.
Solarsense do not pressure sale - we are confident that our products, experience and services speak for themselves, so once we have left a quote with the customer, we will await an approach from them to say they wish to proceed with the system.

After sales service: There should be only maintenance required with Solar PV.
Solar Thermal systems will require a service once every two to three years which is offered by Solarsense to all our thermal customers.
Solarsense offer a 5-year parts and labour guarantee for PV, on top of the manufacturer's guarantees, which are up to 25 years for panels and 20 years for inverters.
Solarsense's parts and labour guarantee for solar thermal, heat pumps and biomass systems is 2 years.
Every Solarsense customer will get a full owners manual with their system, detailing how to get the best performance from their solar, and outlining a simple care plan.
Solarsense will register all new PV customers with the MCS scheme in order for them to receive the Feed In Tariff, RHPP or RHI payments, and offer advice about this.

Need to know information

Date established: 1994

MCS certification: Yes

MCS Scheme Installer

MCS Number ELC54057

Certified bodies: ELECSA, HETAS,

NB: to be certain that this information is up to date check on the MCS website before you go ahead.

Certified technologies: Biomass, Heat pumps, Solar electricity, Solar thermal,

Environmental policy? Yes

Accredited environmental management scheme? None

Do you measure your company's carbon footprint? No

Trade Bodies: ELECSA, HETAS,

Other certification schemes: BPEC Solar Hot Water Certification, Domestic Energy Assessor, Gas Safe, HETAS - Solid Fuel Domestic Heating Registration Scheme, IPHE - Institute of Plumbing & Heating Engineers, NAPiT, NICIEC - Electrician's Certification Scheme, Non-domestic Energy Assessor, RECC (Renewable Energy Consumer Code),

Insurance policies in place to protect consumers?: We are members of REAL Assurance, and have full public liability insurance (£10M), contractors all works insurance (£1M), professional indemnity insurance (£1M) and employers liablity insurance (£10M) Our insurance provides cover above and beyond the minimum legal requirements.

Last recommended on: Dec 17th 2012 by NukeNoThanks