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Observer Ethical awards Winners 2011

SunGift Energy

Rating breakdown

Service
(5)
Product Knowledge
(5)
Explantion of how to use it
(5)
Value for money
(4.5)
Product meets expectations
(4.5)

Overall (261 recommendations)

(5)

Technology: Solar electricity
Product:

I feel SunGift stood out as an installer due to their excellent customer service and competitive prices. I had my options explained to me very thoroughly and had all of my questions answered by the installer. …

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Technology: Solar electricity
Product:

I heard about sungift solar through a Sunday Times article and decided to contact them about completing the install. The customer service was excellent and they explained everything fully before the installation. It was as expected in terms of val…

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Technology: Solar electricity
Product: Sunstation

Excellent service from initial survey to installation and commissioning.…

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Technology: Solar electricity
Product:

I agree with the majority of comments re Sungift. Which are very positive Courteous and professional - big enough to be flexible A visit to their quite small and efficient warehouse and office was interesting. One mix up over communications mea…

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Technology: Solar electricity
Product: 4 KW

Very good company to work with.  Very quick with answers to questions. Flexible to work with. Clean and tidy installation. I would have no problem recommending this company to others.  The installation looks great even if our roof is the wo…

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Technology: Solar electricity
Product: 285W

We found Sungift to be extremely helpful and knowledgeable throughout the whole process of trying to determine which solar panel system to install. They sent around a surveyor (not a salesman), Ollie, who was absolutely delightful and couldn't have b…

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Technology: Solar electricity
Product: SunForte 330w mono (3.96 kW)

Sungift provided a reassuringly professional service from the start. The survey was comprehensively conducted (by an assessor rather than a salesperson) and all aspects throughout the installation were well managed.  The team have been supporti…

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Technology: Biomass
Product: 330W

Very helpful and provided clear information and advice at every stage of the process; installation carried out efficiently with good coordination…

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Technology: Biomass
Product: Optimum Duo G3 Ground Source Heat

As part of our new build , we decided to invest in a GSHP with ground loop collector.  After a lot of research, I decided on Danfoss and, as they also were installing PV, asked Sungift to quote. It turned out that the specific GSHP model I wante…

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Technology: Solar electricity
Product: JA Solar JAM6(R) x 36

Sungift's knowledge of the solar market is excellent.  We were beuilding a new house over a period of several years and I contacted them near the beginning to get advice to help budget.  As the project developed, they were happy to update/r…

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Technology: Biomass
Product: Biowin 2

Excellent manner and very knowledgeable.…

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Technology: Solar electricity
Product: JA Solar 285w Blk Fame

Due to the fact that this company allocates a project manager for each installation, you find the work very well organised. The company is extremely careful in providing correct information, detailed inspection before making a quote. Work carried out…

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Technology: Solar electricity
Product: 285watt

Excellent service.  No pushy sales techniques or pressure to sign on the day. Considerably cheaper than other companies we checked out. Friendly, respectful and easy builders, including the scaffolders who were careful not to trash the garde…

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Technology: Solar electricity
Product: JS285

Excellent service from start to finish. All of the staff were very professional but friendly. Ollie gave us a very professional survey with realistic figures. Kelly kept us well informed before, during and after inst…

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Technology: Solar electricity
Product: JA275 + SolarMax 30HT4

SunGift were a very professional company and I would have no hesitation in recommending them to anyone considering Solar PV. From the moment we contacted them to the final installation matters ran extremely smoothly. We are very pleased with our …

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Technology: Solar electricity
Product: pmo48mxx yyy series

 very helpful from the start. Fitting of solar panels and wiring done by a very helpful and polite team.…

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Technology: Solar electricity
Product: 250W Green Triplex

Overall  everything went smoothly and was well organised…

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Technology: Solar electricity
Product: SunGift Solar PV Solution

Supplier is based in South England but traveled to East Midlands for installation. All fitted in one day. No issues. 2 years on the installation is perfect and return is as estimated.  …

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Technology: Solar electricity
Product: 250 watt

Honest efficient not pushy. Friendly helpful fitters…

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Technology: Solar electricity
Product: Green Triplex

Really easy to deal with and very professional at all stages - design drawings, options explained, project well managed and a really good installation team. I'd recommend Sungift Solar to anyone. …

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Technology: Solar electricity
Product: BenQ 325W System

First contact very good with good communication and explanation of system before installation. Equipment duly fitted with due diligence and is contributing electricity to a higher level than claimed which is very pleasing. …

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Technology: Solar electricity
Product: .

All so helpful from the survey, to Kelly who dealt with us, through to the chaps who fitted the panels. They even helped me set up my iPad so I could monitor the panels. They bent over backwards to help.…

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Technology: Solar electricity
Product: 240 W

Very professional friendly, proactive and informative throughout the process. PV panels only installed this week so have limited experience of them in operation yet, but so far very good.…

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Technology: Solar thermal
Product: Thermomax HP400 & DF100

We've had two solar thermal systems installed as well as RHI meters for our biomass boiler. Helpful, professional at every stage.  Admits mistakes and puts them right, a rare thing these days. …

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Technology: Solar electricity
Product: .

I am very happy with the installation SunGift carried out in May 2013, it has been a very smooth operation with a kind and thoughtful team of workers. I am very happy to recommend them in the future.…

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Technology: Solar electricity
Product:

Very efficient and pleasant to deal with…

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Technology: Solar electricity
Product: domestic

Lovely bunch of lads nothing too much trouble, even answering endless questions. They just got on with the job in a very pleasant way. Would not hesitate to recommend them.…

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Technology: Solar electricity
Product: Benq PM250M01 + Solaredge SE4000

A really good service from all of Sungift's people - really good engineers, courteous, helpful, tidy. Really excellent support from the Project Manager, and Sales team too. Also used Sungift to but right a solar thermal suystem installed b…

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Technology: Solar electricity
Product: Solar Panel

Very efficient, friendly and helpful.All went as planned and have had good follow up help/advice.Having sold and installed my system they are still happy to help and explain thing to me as they have cropped up - thanks to me not taking it all in at t…

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Technology: Solar electricity
Product: 330w panel

Everyone we dealt with at Sungift were courtious and knowledgable about what they were installing for us. The onsite fitters were pleasant and tidy, a pleasure to have in our house. The panels were fitted at the beginning of November so we have not r…

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Technology: Solar electricity
Product:

Excellent company to deal with, Very professional throughout all transactions …

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Technology: Solar electricity
Product: .

The installation of solar pv panels from Sungift Solar was very, very good and I would 100% recommend them to anybody.  We had made contact and had several abortive attempts at employing firms before we found Sungift who are not pushy. Th…

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Technology: Solar thermal
Product: 4kWp

Helpful couldn't do enough staff, they said what they would do and they did it. Everything was fully explained and when we rang up with even more questions they were helpful and knowledgeable. Having three tradesmen in the household it's was hard to …

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Technology: Solar electricity
Product: .

They were brilliant.  I have recommended them to others.  Joe Perry was outstanding and really knew his stuff.  We had four quotes and he was able to talk us through the pros and cons of each one.…

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Technology: Solar electricity
Product:

The staff involved were knowledgable and produced 3 possible installation scenarios. I felt that their projected energy generation estimates were realistic. I had a good idea of what I wanted but, in retrospect, it would have been useful if they…

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Technology: Biomass
Product: PM245POO-XX panels

Very efficient, polite and courteous work team.  Installation completed in 5 hours.  No mess left; very quiet work!…

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Technology: Solar electricity
Product: Solar PV System

We have no complaints. From the initial survey, through installation and on to aftercare we were kept well informed. The system itself is very efficient too.…

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Technology: Solar electricity
Product:

I have put a 3 for how the product meets my expectation as it is winter at the moment and so isn't performing, but it is great in the summer.   Sungift Solar were very good, although we had a problem one weekend, we phoned them and the…

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Technology: Solar electricity
Product: 4 KW

excellent service from first contact to completion…

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Technology: Solar electricity
Product: triplex PM 250P00

Excellent device all round…

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Technology: Solar electricity
Product:

Liked the no pressure sales process…

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Technology: Solar electricity
Product: BenQ Solar PM318B-XXX Series

This is the first product I had installed by Sungift having a thermal system installed shortly after.  On the whole the installation experience was very good. The engineers on site were very good. Polite and efficient. My only slight disappoi…

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Technology: Solar thermal
Product: 2.69m^2 Flat Plate Solar Thermal System

On the whole I felt Sungift were very good. The only slight downside was having to chase the Project Manager for updates on the installation program and the scaffolding which I didn't expect to have to do. Also they didn't make clear until I asked ab…

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Technology: Solar electricity
Product: Can't remember

Can't recommend them highly enough!…

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Technology: Solar electricity
Product: 4000P

Entirely trouble-free installation and after sale support. Highly impressed.…

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Technology: Solar electricity
Product: pm245p00

Very satisfactory.…

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Technology: Solar electricity
Product: BenQ Solar PV

Friendly, knowledgeable, and efficient.…

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Technology: Solar electricity
Product: E20

SunGift solar were excellent.  They were completely honest about what was possible and what was not worth doing.  They were clearly experts in their field and this came across very well.  They knew a lot about other renewables, not jus…

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Technology: Heat pumps
Product: Altherma

N/A…

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Technology: Solar thermal
Product: 250w Poly/4200

The sales team were very informative. The fitting team worked cleanly and quietly and were commended by the neighbours. They arrived on time and at the time we requested. They also came and sorted the few teething problems we had.…

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Technology: Solar electricity
Product: SunForte 320w Mono

The service was excellent and everyone in the company we had contact with was helpful, polite and informed. I would recommend this company to anyone seeking Solar PV installations. Our experience was excellent.…

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Technology: Solar electricity
Product:

Right from initial survey visit through to installation and commisioning,  system monitoring, IT, and final documentation they exemplified a well managed and co-ordinated professional team. …

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Technology: Solar electricity
Product: 16 KW system

Excellent service all round.…

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Technology: Solar electricity
Product: pv

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Technology: Solar electricity
Product: 3KW

They are the Professional and dedicate Team to deliver the service for the need in time and after care also.…

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Technology: Solar electricity
Product: 20.75KW. Canadian Solar Panels

Very professional and the company work well as a team.…

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Technology: Solar electricity
Product: PM245P00

Sungift were excellent from start to finish in explaining what would happen and how it would work. The installers and electricians were very friendly and made time to discuss any issues. …

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Technology: Solar electricity
Product: Q250POO

Excellent service, would recommend. Everything went smoothly from start to finish…

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Technology: Solar electricity
Product: SPR 327NE

Very fast, efficient service, and a really knowlegable and realistic advisor, who immediately engaged my trust. Also, very responsive support during installation, and prompt and thorough 'aftercare'.…

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Technology: Solar electricity
Product: Green Triplex PM250P00

Thorough survey and advice,efficient followup, and excellent installation.…

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Technology: Solar electricity
Product:

An excellent experience from the first contact 'til the final commissioning. Would that all electricians were as neat in their work as Adam. Can't rate the service highly enough! (I have no links to this company!!) …

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Technology: Solar electricity
Product:

Everything done on time. All queries answered quickly and politely. Old fashioned customer care. We had this company recommended to us by a friend and wouldn't hesitate to do the same. …

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Technology: Solar thermal
Product: Thermomax HP400 & DX

Helpful, clear and honest, both during the quoting stage and installation.…

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Technology: Solar electricity
Product:

Very proficient in what they do. Helpful and cheerful installers and the backroom staff was also very good.…

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Technology: Solar thermal
Product: HP200

Sungift Solar provided an entire system approach for our new build, accommodating all our energy needs, including heating, hot water and electricity. Sungift were extremely knowledgeable about all aspects of the system, and tailored the design to…

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Technology: Biomass
Product: E20/327 Solar Panel

Sungift Solar provided an entire system approach for our new build, accommodating all our energy needs, including heating, hot water and electricity. Sungift were extremely knowledgeable about all aspects of the system, and tailored the design to…

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Technology: Biomass
Product: Ecodan PUHZ

Sungift Solar provided an entire system approach for our new build, accommodating all our energy needs, including heating, hot water and electricity. Sungift were extremely knowledgeable about all aspects of the system, and tailored the design to …

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Technology: Biomass
Product: Scan 58

Sungift Solar provided an entire system approach for our new build, accommodating all our energy needs, including heating, hot water and electricity. Sungift were extremely knowledgeable about all aspects of the system, and tailored the design to …

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Technology: Solar electricity
Product: .

The work was carried out efficiently and have already recommeded them to neighbours and friends.…

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Technology: Solar electricity
Product: SunPower E20 SPR

Efficient and very courteous. They left no mess and were very pleasant to have in our home working…

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Technology: Biomass
Product: C56P 250MM, SE400

The supplier was professional and all personnel (including the scaffolders) were helpful and polite.  I thought I had a problem with a broken tile but they were very prompt in returning to sort it out. It's too early to comment on product pe…

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Technology: Heat pumps
Product: Ecodan 8.5kw

Professional company, giving a professional service. Engineer was excellent in explaining all about the system, always turned up when he said he would.…

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Technology: Solar electricity
Product: C21 Solar tiles

Sungift were extremely helpful and attentive throughout the process. We had considerable problems at the outset with the planning authorities and Sungift were very good in suggesting ways of meeting requirements and coming up with fresh design scheme…

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Technology: Heat pumps
Product: Ecodan 14.5KW

A really great firm and a pleasure to do business with. Plumbers were first rate and highly knowledgeable about renewables. Job was completed on time and even when problems were discovered with the exisiting plumbing it was no problem to fix it.…

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Technology: Solar thermal
Product: Thermomax HP200 x 30 tubes

On Monday the 1st and Tuesday 2nd, Ian Jones and Will fitted Solar Thermal to our house.I (and my wife) were so impressed by the fact that they were presentable, pleasant, personable and professional that we felt compelled to bring it your atte…

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Technology: Solar electricity
Product: Sharp

Everything work well according to the workers schedule. Snags encountered were dealt with efficiently …

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Technology: Solar electricity
Product: .

I had minor but specific details for the ground mount of the panels.  These were accomodated but only onsite at the time of installation. With hindsight it may have been possible to include a basic manual elevation adjustment which was not of…

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Technology: Solar electricity
Product: canadian

Efficient service from bright helpful people…

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Technology: Solar electricity
Product: .

They needed to be phoned regularly to keep things moving. Difficult to coordinate Western Power, EDF and Sungift Solar.   They were very helpful and pleasant.  With more experience things would move more smoothly - they often fo…

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Company Response

Thank-you for your feedback, it is always positive to find out how we can improve our service to customers. When your installation took place in November 2011 the initial feed tariff cut was just about to take place. Weston Power and EDF were extremely busy installing new supplies for people wishing to take of advantage of the higher feed in tariff. This unfortunately caused problems for us as it was very hard to pin them down and to get them to work together. Now we have a greater understanding of how these large corporations work and we feel that we have struck up great working relations with them. This has enabled us to manage their services more effectively and provide solutions that a lot of companies don’t offer.

Technology: Heat pumps
Product: Ecodan 14kW

Following our PV installation from Sungift we looked into replacing our electric boiler with an ASHP for heating and hot water. When we were deciding on a heat pump system they explained technical details to a level I could understand and were patien…

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Technology: Solar electricity
Product: IG TL3.6

Sungift Solar did not fit my PV installation but came to my aid when it became apparent that the meter was not working properly. My installer had gone out of business.Sungift gave me wonderful advice, sent an engineer with a new meter very quickly, i…

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Technology: Biomass
Product: Evo Aqua 9Kw pellet

Thoroughly efficient both on site and back at office.  Helpful, timely and tidy work…

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Technology: Solar electricity
Product: Silken

Sungift Solar were absolutely excellent from start to finish.  very professional and tidy.  The product has been as good as described.…

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Technology: Solar electricity
Product: 4Kw

well organised and clear on what they are selling…

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Technology: Solar electricity
Product: E20 SPR 327NE

Their service was second to none, although I would expect this from a firm with their reputation and it is indeed why we went with Sungift. The installers were always pleasant and took good care of our roof. After 3 months their estimated output …

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Technology: Solar electricity
Product: Solmax Inverter

We are very happy with the whole experience. The panels are working well even though this summer is below average.  The only reason for the 4's are because we were at cross purposes regarding the solar max inverter.  It does not interface w…

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Technology: Solar electricity
Product: Silken SLK60MBL 25WP Modules

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Technology: Solar electricity
Product: .

Work was speedily and well done.  However, we could have had two extra panels and this was never considered properly.…

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Technology: Solar electricity
Product: .

Scaffoldng company excellent even left me a steel hammer? Solar systems are being sold like the old double glazing companies - the end justifies the means! I was dealing with 3 companies in 2011. 1. Solartwin - who had installed my solar thermal syst…

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Company Response

Dear Mr Palmer, Thank you for your feedback.  We’re really pleased that despite a difference of opinion over the general state of the industry, you are very happy with the service that you received and the system we have installed for you. You make the point that panel prices have not come down.  I’m afraid that simply isn’t true.  The article below, published last month, uses the latest figures from IMS Research which shows that module prices have been decreasing 44% year on year.  http://www.pv-magazine.com/news/details/beitrag/pv-module-price-declines-continue_100008113/#axzz2652wySB1 The point of the Feed In Tariff was to encourage competition and economies of scale, thus reducing the cost of manufacturing components and  therefore bringing prices down.  The Feed In tariff is adjusted regularly based on the cost of PV systems, and not the other way around.  It cannot be disputed that the Feed in Tariff reductions have forced prices down but there is also no doubt that component prices, the main cost of a PV system, have also come down hugely in the past few years.    You refer in your feedback to Mole Valley Farmers, who you came to us through.  Our arrangement with Mole Valley Farmers is that for their members and their installations, we use the products that they specify.  Using their strong buying power and reputation, Mole Valley have been able to work hard to source high quality products and agree good prices for their members.  The REC modules, which were used for your installation, were specified by Mole Valley Farmers as they are a premium module manufacturer who, between your initial survey and installation, 6 months later, moved some of their manufacturing plant from Norway to Singapore.   REC were continuing to manufacture high quality products in both Singapore and Norway until a few months ago.  We apologise for the confusion over this.  Thank you again for your feedback.  We really do appreciate it. Kind regards, SunGift

Technology: Solar electricity
Product: Silken SLK60MBL 25WP Modules

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Technology: Solar electricity
Product: .

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Technology: Solar electricity
Product: .

Numerous residents in Leigh recommended Sungift Solar to me before we approached them to install solar panels at Pound Farm.  We found them excellent to deal with - efficient, courteous, helpful and very pleasant installing staff to have on site…

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Technology: Solar electricity
Product: .

I felt I could trust them.  However I never managed to get a post installation visit and would still welcome this.…

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Company Response

Dear Dr Hayes, Thanks for your feedback.  I know there has been a bit of tooing and froing trying to find a convenient time for a post installation visit but we seem to have got there in the end as I understand that Callum, one of our PV engineers, visited you earlier this month to talk you through the system. I hope that this answered any queries you had about the system but please do not hesitate to get in touch if there’s anything you’re not sure about. All the best, SunGift

Technology: Solar electricity
Product: Sharp 235W

Friendly and efficient service by a young and enthusiatic team very helpful and keen to please - a pleasure to have on site.…

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Technology: Solar electricity
Product: Silken SLK60MBL 25WP Modules

Very pleased…

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Technology: Solar electricity
Product: .

Very good workmen.  Polite, clean working…

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Technology: Solar electricity
Product: Sanyo Panels

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Technology: Solar electricity
Product: pv

Polite, professional, knowledgeable.  Explained the system and likely benefits clearly not at all pushy.…

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Technology: Solar electricity
Product: SOLAR EDGE SE4000

The scaffolders left something to be desired but the Sungift team were helpful, clean and efficient and the office were always available if I had a query.…

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Technology: Solar electricity
Product: Solar Edge

Very ready and quick to sort out the inevitable teething problems.…

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Technology: Solar electricity
Product: Canadian solar panels

Genuinely very difficult to find any fault with this company at any point from quote stage to post installation assistance. They are knowledgeable, practical, courteous, timely and do not try to shmooze you. They offered the best all round package by…

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Technology: Solar electricity
Product: Silken SLK60MBL 25WP Modules

Attitude was very good.  Electrician was excellent.  There were a few minor installation issues.  Administration was a little hectic, at a very busy time.…

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Technology: Solar electricity
Product: .

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Technology: Solar electricity
Product: canadian

I would recommend solar panels to any farmers.  We expect pay back within 2-3 years and its really reducted electricity bills.  the panels have exceed expectations. SunGift were great, quick installation within 4 hours. …

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Technology: Solar electricity
Product: REC Solar AS

Recommend them to anyone - in fact I have! I'm not very technically minded, so I did struggle a bit, but Sungift were happy to go through everything with me. …

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Technology: Solar electricity
Product: .

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Technology: Solar electricity
Product: .

Very neat and tidy installation, excellent workforce.…

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Technology: Solar electricity
Product: .

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Technology: Solar electricity
Product: .

Very helpful working round our timetable constraints…

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Technology: Solar electricity
Product: Sanyo Panels

I have recommend Sungift Solar to a mumbe of friends and at least 2 have had PV panels installed by them.  Happily both were very pleased with the service they received.…

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Technology: Solar electricity
Product: .

Installer very efficient and pleasant to have around the house…

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Technology: Solar electricity
Product: .

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Technology: Solar electricity
Product: .

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Technology: Solar electricity
Product: Sanyo Panels

The company has exceptionally helpful and competent staff who know their products well and can advise appropriately.…

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Technology: Solar electricity
Product: .

They left the scaffolders to take the scaffold down when it suited them.  Which was many days later! Sungift should ensure prompt removal.…

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Company Response

Thank you for your feedback.  Since June 2011, when your system was installed we have been working hard to try and improve the way we work with our scaffolders to make sure that our customers are not inconvenienced by scaffolding any longer than necessary.  We are in the process of formalising our agreements with the scaffolders we use to ensure that they are contractually obliged to ensure scaffolding is removed promptly after an installation.  At the time of your installation we were going through a very busy period when our scaffolders were struggling to keep up with the pace of our installations, but they have since adapted to the workload and things are very much improved.  Thank you again for your feedback.  It is always much appreciated.

Technology: Solar electricity
Product: .

Excellent…

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Technology: Solar electricity
Product: .

Excellent overall - installed one year ago and has exceeded predicted production.…

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Technology: Solar electricity
Product: .

Excellent overall - installed one year ago and has exceeded predicted production.…

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Technology: Solar electricity
Product: Silken SLK60MBL 25WP Modules

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Technology: Solar electricity
Product: SE3000

Very professional salesman / surveyor backed up by very good installers. Understood my needs and tailored design to those needs Installed on time although took a few hours longer than anticipated. …

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Technology: Solar electricity
Product: .

Most impressed on all aspects, especially  on technicalities.  A pleasure to deal with.…

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Technology: Solar electricity
Product: .

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Technology: Biomass
Product: .

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Technology: Solar electricity
Product: 245

Excellent service from start to finish. We felt that Sungift was one of the very few companies to give us an honest appraisal and opinion re what they felt would suit our needs best not just what they wanted to sell us!The whole process from consulta…

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Technology: Solar electricity
Product: .

Recommend them to anyone - in fact I have! I'm not very technically minded, so I did struggle a bit, but Sungift were happy to go through everything with me. …

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Technology: Solar thermal
Product: solar panel

Helpful and well organised Technically knowledgeable Resolved problems so aftercare appears good I think we obtained good value for money - could not get comparible quote …

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Technology: Solar electricity
Product: CS6P 250MM

Very impressed; no pushy "sales pitch", just a very thorough review of our property promptly followed up with a quotation by e-mail, leaving the "ball in our court". They turned up as promised, were very polite and hard-working and completed the i…

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Technology: Solar electricity
Product: photovoltaic panels

Corny, but true - they were excellent! Unlike other companies who quoted, they really tried to make the best of our roofs (we have many!) and suggested the most efficient way for us to profit from them all. Obviously, one can only make guesstimates o…

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Company Response

Dear Caroline, Thank you for your feedback. It is always very beneficial for us to receive to look at our processes and improve them for our customers. As discussed last week on the phone we have since given our new receptionist more training on the areas which we cover, which you are definitely in and now she is much more aware so this should not happen in the future. I understand that it was in the final minutes before the end of the install that the installer forgot to take off his shoes, once again many apologies for this and we have reminded them again that no matter how busy they are they need to take care on things like this. Thank you for all of your kind words also which I have passed on to the relevant teams. I hope that the install is working well even with this dreadful weather at the moment! SunGift Team

Technology: Solar electricity
Product: CS6P 250 M

Hello So far excellent kWp especially with the recent summer wave. We have just passed 11th days of usage and we already see benefits of reduced electricity usage on our meter plus 200kWp produced. Really happy and would recommend th…

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Technology: Solar electricity
Product: Solarmax 4200S

Professional, technically competent, attentive to clients requirments, all staff polite hard working and know what is required of them to complete the job. After completion immediate response to abnormal function of equipment. We are pleased that we …

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Technology: Solar electricity
Product: Peak Energy

Great…

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Technology: Solar electricity
Product: NU185E1

We were visited by Gabriel and he explained the system and how it would work.  The system was designed to give us maximum benefit from the barn roof and when it proved necessary to instal a further phase of electricity they helped us to organise…

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Technology: Solar thermal
Product: 10 x 2.69m2 flat plate collector, Akvaterm Thermal Store Resp; DeltaSol BS4Controller

I was very impressed by the knowledge and efficiency of the engineers who visited to assess what was needed and then installed it.  Our system is a complicated one and they worked hard to make everything work well, efficiently and effectively. &…

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Technology: Solar electricity
Product: --

Very good overall…

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Technology: Solar electricity
Product: 3.8 kW

Excellent supplier. The Feed in Tariff hiatus in December 2011 was well managed by them, although it did mean incurring extra costs for removing and reinstalling scaffolding when I eventually went ahead in February 2012.…

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Technology: Solar electricity
Product: pv panels

Extremely knowledgable engineer visited to assess my property and provide quotation, and answered all my questions.  Installation was carried out by efficient engineers, who put a lot of thought and time into how to achieve the best result both …

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Technology: Solar thermal
Product: Thermomax HP 200 20 tube system

A truly professional firm. If I ran an installation company I would want to emulate these folks. They had the knowledge, the approach, people, and management to make this process happen to an outstanding level.  If you want a suppli…

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Technology: Solar electricity
Product: 3.68kW SE 4000

Pleasant Sensitive and efficient…

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Technology: Solar electricity
Product: SLK60M6L 245Wp Mono

Excellent in all regards…

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Technology: Solar electricity
Product: pvsolar

excellent from start to finish Would thoroughly recommend Sungift solar…

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Technology: Solar electricity
Product: HIT SE10

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Technology: Solar electricity
Product: SLK60M6L SE3500

I'd had lots of quotes in the past and what I liked about Sungift was there was no hard sell and they were by far the most thorough at the time of the site visit.  The quote was 11 pages!  As for the installation itself, everyone involved, …

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Technology: Solar electricity
Product: 2.5kW

Did a fabulous job, delighted.  Can't believe ho wquickly they got things sorted.  I wasn't aware of the changes to FIT ratesbut Sungift worked with builder ( I had to have a new roof) to meet the deadline.…

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Technology: Solar electricity
Product: 4kW

Over the moon with results.  Singift went the extra mile. were good on site. Very tidy Put the panels on my shed which contains models and they had to be very careful. Didn't talk down to me. Excellent experience.…

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Technology: Solar electricity
Product: Siliken SLK60P6L 245 Wp

Excellent service from start to completion First class communication and support Installation was very well managed …

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Technology: Solar electricity
Product: CS6P PV modules

Excellent supplier - we went with the good reputation and were not disappointed…

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Technology: Solar electricity
Product: SolarEdge PowerBox

Highly skilled and knowledgeable. Friendly, efficient and careful workers. My roof was quite difficult to fit due to the construction method, but the team of Adam, Brian and Ben worked well to make it successful…

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Technology: Solar electricity
Product: REC23OP

I did my own planning application & found drawing & plans from the installer more expensive when compared with neighboouring contractors providing the same installation, so I bought from the internet & provided my own drawings. On the …

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Technology: Solar electricity
Product: ???

The installation was smooth and hassle free.  When a problem occurred with additional monitoring technology we purchased through SunGift, they responded withing 24hours and came out with 48 hours, replacing the i…

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Technology: Solar electricity
Product: Siliken SLK60M6L 245Wp Mono, SolarEdge SE3000

Excellent, swift and good quality installation. Scaffolding was a work of art. Only one minor niggle re cleaning up after themselves indoors - dustpan & brush really doesn't work on carpet!…

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Technology: Solar electricity
Product: MCS-PV0034/07

First Class knowledge and fitted by experience team from scaffolding to installation. Kept us informed throughout the whole prosedure. Thoroughly recommended.…

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Technology: Solar electricity
Product: SunPower & SolarEdge

Generally knowledgeable and flexible on dates of installation to beat the recent deadline in December 2011.…

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Technology: Solar electricity
Product: -

This is my 3rd installation with Sungift. I'm very impressed with all of the staff that I come into contact with the company and have recommended the company, their technology and their very informative newsletter to friends and colleagues, even my f…

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Technology: Solar electricity
Product: HIT240

The initial visit was carried out by an engineer, not a salesman and there was a clear explanation of all the aspects of the installation with no pressure selling. We went to their premises (they have sinced moved) to ensure that there was substance …

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Technology: Solar electricity
Product: E20

Good guys. Surveyor had a technical rather than a sales perspective (which I rate very highly) - he was interested in the technology and me rather than just selling me a product. Install was right at the FIT price change deadline; and they pu…

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Technology: Solar electricity
Product: REC245PE,Solar edge SE4000,OP250-LV

excellent service and advice meant we beat the governments new deadline to get the FIT before the price was halved…

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Technology: Solar electricity
Product: Rec 245 panels 3.92kwh

Excellent customer service, products well installed and on time. The only negative was on the initial report following the site visit where the surveyor based his report on the incorrect orientation of the panels, which on checking was in fact some 2…

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Technology: Solar electricity
Product: Solar Panels

SunGift Solar are a really great company to do business with.  Their pre-installation service is faultless and during the hectic time leading up to the 14th December 2011 they did all they could to complete my installation on time whic…

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Technology: Solar electricity
Product: solarmax inverter

Survey was professional.  Panel fitting was fast but there were a few issues.  Electrician was excellent.  Administration/paper work needed checking to get correct.  After sales queries were left unanswered to date (5 months) …

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Technology: Solar electricity
Product: REC245PE Module Silver

very reliable, efficient and friendly…

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Technology: Solar electricity
Product: Sanyo HIT N240SE10/ Solaredge Powerbox 250A0B (MC3)

This is a first class company. They also installed a Solar Thermal Panel (20 tubes) four years ago. They are professional from the start and you do not have the feeling that you are being conned. The installation of the PV panels took place on the ex…

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Technology: Heat pumps
Product: don't know

They were a delight to deal with - especially as we did have a problem, which they fixed immediately. A very good company, probably very busy. …

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Technology: Heat pumps
Product: EKHBRD016ABV1

Excellent.  They are a thoughtful, customer-friendly company.  Crucially, they seem to employ people who know what they are doing and who can work on their own initiative,…

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Technology: Solar electricity
Product: REC245PE panels & Solarmax 4200S inverter

We found Sungift straightforward, honest and very easy to deal with. Questions were answered promptly and the small issues that did arise were dealt with rapidly. The installers were brilliant. They went about their task in a highly professio…

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Technology: Heat pumps
Product: Daikin Altherma 16kW

Our cottage is listed and has walls of various materials, so the problem of calculating heat loss was considerable. Nonetheless  they seem to have got it right . They installed the central heating system, replacing night storage radiators contro…

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Technology: Solar electricity
Product: siliken solar panels

Extremely efficient, good communications.  Several types of panels discussed prior to choosing. Seemed very knowledgeable as to what system would work best in our situation.…

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Technology: Solar electricity
Product: REC250

Some early project management problems were overcome once the PM was replaced. The staff on the ground who did the installation were excellent, however, especially given that it was a slightly more complex installation involving a 3-phase upgrade and…

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Technology: Solar electricity
Product: 1

Very good company. Immaculate install. …

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Technology: Solar thermal
Product: HP200

A sound an knowledgeable company who did what they promised when they promised.…

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Technology: Solar electricity
Product: PV0034/10

A very efficient service.  From our first phone call when we were advised over the phone from a Googlemap image to Gabriel's site visit, I felt confident that we were getting good, honest advice about what was possible for our installation. &nbs…

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Technology: Solar electricity
Product: SLK60M6L 245WP MONO

THE PROJECT WAS CARRIED FAST AND EFFICIENTLY UNDER DIFFICULT CONDITIONS. WE WERE KEPT UP TO DATE THROUGHOUT, AND IF THEY  MADE AN ARRANGEMENT THEY KEPT IT. …

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Technology: Solar electricity
Product: E20 SPR 327NE/SE4000

The products were explained well for the situation requirements. During installation they made delivery times and kept to them, no half promises.After sales support is also very available. …

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Technology: Solar electricity
Product: SLK60M6L 245Wp

Efficient, effective and willing to work with you.…

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Technology: Solar electricity
Product: Siliken solar panels

Excellent service from start to finish, especially given the problems created by the proposed change in tariff by the Government. Sungift Solar really pulled out the stops to install the system they proposed as best for our property. Highly reco…

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Technology: Solar electricity
Product: SLK60P6L

Absolutely excellent. They were able to provide a wealth of options and had expert knowledge about each of the different choices I could make. They guided me to an installation that was most suitable for my situation and needs. Could not recommen…

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Technology: Solar electricity
Product: Peak energy

Excellent service…

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Technology: Solar electricity
Product: Sunnyboy SMA

Excellent once I'd explained that I did not want an EMMA!…

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Technology: Solar electricity
Product: Sputnik Engineering SolarMax 3000s

Really interested in their subject and field. Very knowledgeable no hard sell whatsoever.…

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Technology: Solar electricity
Product: Siliken SLK60M6L/ SolarEdge SE3000

I wholeheartedly recommend Sungift Solar, they certainly lived up to their excellent reputation. They were very helpful in providing the extra information I needed to decide on the size of array, and their customer service and installation was very p…

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Technology: Solar electricity
Product: HIT N240SE10, SolarEdge SE4000

Very competitive price and exceptional service in every respect.…

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Technology: Solar electricity
Product: or the product model

I strongly recommend SunGift Solar for excellent service and products. I have recommended them to others.…

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Technology: Solar electricity
Product: 225w SLK60M6L & 4200S inverter

This company is the best that I have ever dealt with.  From the initial survey, through installation and to the set up of the monitoring software, all the employees were excellent and worked as a team. We spoke with …

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Technology: Solar electricity
Product: SLK60ML

This company was great to deal with. The information supplied before I ordered was detailed and personalised for my needs and queries.My installation was complicated by the unexpected sorry state of my roof slates.  Sungift could not have antici…

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Technology: Solar electricity
Product: Siliken SLK60M6L-250+SOLARMAX 4200S

Design and pre-contract contacts excellent; installation similarly very clean and swift and helpful.  Since install it became evident that the inverter was only producing AC from one string. After notifying them of this perceived fault, it took …

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Technology: Solar electricity
Product: Sanyo / Solar Edge

Ellens newsletter every month is first rate, it keeps you up to date with any new information.…

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Technology: Solar electricity
Product: panels

Sungift Solar provided us with lots of information and we are very happy with the installation. The aftersales service was excellent, they stick with you and keep you up to date. It was unexpected and very welcome. We would and have happily rec…

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Technology: Solar electricity
Product: Silken Modules

They were recommended to me by 2 people so I knew a little how they worked.  However I was impressed with their knowledge.  The work was carried out by subcontractors, but the Company checked all work done thoroughly…

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Technology: Solar electricity
Product: SLK60MBL

Please note I have only given 3 stars for product expectations as it is such early days. We are very pleased, they were prompt, clean, tidy & very professional. They were very happy to take the time to explain how everything works and helpe…

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Technology: Solar electricity
Product: 245Wp Mono and 4200S

Friendly and courteous with a willingness to do our bidding. Any comments we made were discussed and adhered to without a second thought. An alteration I requested was performed as I had hoped and without the need to remind the fitters. The…

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Technology: Solar electricity
Product: HIT-H250E01

Excellent company, professional, efficient and friendly. Highly recommended…

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Technology: Solar electricity
Product: solar thermal velux

Happy with the installation.…

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Technology: Solar electricity
Product: 3.5 kwp solar pv system

Sungift Solar did everything exactly as they said they would. All the staff are very professional and helpful. We had little knowledge of solar PV but are confident that this Company gave us the very best system for our situation. Would highly recomm…

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Technology: Solar electricity
Product: not sure

SunGift Solar installed our PV system on 29/30 Sep. They were excellent - efficient, pleasant, speedy and we could not fault them. Similarly, the engineer who surveyed and provided the quote was also very impressive and confidence-inspiring. We would…

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Technology: Solar electricity
Product: .

Please note the product meets my expectations at the moment but I feel I am not able to answer honestly until the installation has been in for over a year. The PR was very good, the MD came and surveyed our property and was very clear about what w…

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Technology: Solar electricity
Product: SLK60M6L

Helpful, informative, willing to work and fit in with our builders who were constructing the roof. This is the first part of the project which will soon include a heat pump.  …

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Technology: Solar electricity
Product: ?

I could not have been happier with or more impressed by SunGift Solar's service and installation. I have told them I am happy to recommend them to everyone.…

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Technology: Solar electricity
Product: HITN240SE10

Professional,well-organised, & ( mostly) communicative. The plumbers and electricians seemed to be enthusiastic about their work, and it was surprising how much they did to upgrade the electrical system generally,at no extra cost!…

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Technology: Solar electricity
Product: REC24OPE Module Silver

Everything is very good but it is too early to know if the system will be able to meet expectations. It is possible that we do not have enough understanding of the readings and the benefit financially. Our Array could not be put onto a South facing r…

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Technology: Solar electricity
Product: Siliken

Sungift Solar are a polite professional company delivering the highest quality of service . All I can say is a big thank you to Gabriel, Phill, Ben ,Rob and all the team at sungift solar. This company is highly recommended    …

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Technology: Solar electricity
Product: REC Solar AS

Excellent…

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Technology: Solar electricity
Product: Not known

They did a first-class job, from initial meeting to discuss the options, through a detailed quotation to the job itself.  The scaffolding was erected on the date they told us, the installation was done in a single day, again on the date specifie…

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Technology: Solar electricity
Product: solar edge

No sales pitch. good assessment of our needs and clearly laid out options given. work done and completed exactly at times specified. friendly and helpful in all areas. clean and tidy. perfect!…

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Technology: Solar electricity
Product: Sanyo 250

Helpful. Good communication. Good workmanship.…

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Technology: Solar electricity
Product: SLK60M6L 250Wp

We were so pleased that we chose Sungift Solar - professional and friendly throughout. We did sometimes feel that the office staff were a little pressured, but minor mistakes and omissions were quickly rectified, and emails and phone calls were …

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Technology: Solar electricity
Product: not sure

Happy with Sungift Solar…

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Technology: Solar electricity
Product: Nu Series 185w/180w

I think the supplier should definitely encourage the customer to have a written letter from the council giving the all clear before their PV system is ordered.…

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Technology: Solar electricity
Product: .

Very happy…

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Technology: Solar electricity
Product: .

Helpful…

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Technology: Solar thermal
Product: .

Solar thermal panels working well and saving heating costs, unfortunately the costs are negated by the ridiculous annual service charges. How can £150 per annum be justified by 15 minutes of service?…

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Company Response

Thank you for your feedback. We recommend that solar thermal systems are serviced every 2 years. Our service charge is £120 + VAT. We feel that it is very important to have a solar thermal system serviced regularly but this is non-obligatory and customers are absolutely free to shop around for a cheaper service if they wish. The industry standard for solar thermal services is £250 + VAT. Your system is a combined system providing hot water and space heating assistance using two separate banks of evacuated tube panels with specialist control systems. Despite being far from standard we have charged you for a standard system service as a gesture of goodwill. We are very sorry that you feel our charges were disproportionate but we are thrilled that the system is working well and saving you money on your heating bills.”

Technology: Solar electricity
Product: sanyoHIT240

Excellent, would recommend without hesitation, friendly, efficient, knowledgeable, no hard sell, a pleasure to do business with. also their post service newsletter is good to receive, and leaves one with the impression of remaining part of  a go…

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Technology: Solar thermal
Product: varisol

Excellent service and prompt installation…

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Technology: Solar electricity
Product: PE Solar Modules

Excellent service…

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Technology: Biomass
Product: HIT N240SE10, IG TL 3,0

Great at time of sales, detailed quotations, nice service. Had a bid of trouble getting in touch with the PM before installation. Great installation team (Team Fox). Good explanation of products. Have had trouble getting the final guarantee paperwork…

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Technology: Solar thermal
Product: 200

Extremely efficient and knowledgable. The weather didn't help with roof temperature!…

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Technology: Solar electricity
Product: .

Very friendly. With hindsight I would have installed a 4kW system instead of a 2.7kW in order to fill the roof and have the extra income (No critisism intended!)…

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Technology: Solar electricity
Product: .

SunGift Solar were first class. They couldn't have been more careful in my home and were satisfactory in every way.…

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Technology: Solar electricity
Product: 240PE Module

Very good. They were always able to answer queries and being a small company knew who I was when I rang up. The electricians/installers seemed very competent and were neat and tidy.…

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Technology: Solar electricity
Product: Sanyo HIT 240 x8, Sharp NU 185E1

Very good service from Quotations through fitting and after service. Charming knowledgable people in all aspects of the service. This was not the cheapest quotation but they demonstrated a superior understanding of what products would suit the sit…

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Technology: Solar electricity
Product: 195 W panels

Well organised and pleasant to deal with.  The resulting system has worked well up to expectations and I would recommend talking to SunGift if you're interested in solar energy.…

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Technology: Solar electricity
Product: pe solar modules (4Kw)

Absolutely brilliant.  Our solar thermal was a straighforward 40 tube job and gives us about 50 degrees of water when overcast.  Ian and Chris did a very clean and very efficient installation whilst battling a load of horrible loft insulati…

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Technology: Solar electricity
Product: Sunnyboy SMA 3800 Inv'r

Friendly, efficient and very good at keeping you informed Highly recommend …

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Technology: Solar electricity
Product: Sunny 4000TL & REC235PE

Knew the subject and have been good with after sales support…

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Technology: Solar electricity
Product: Sharp 180watt pannels

3 month reseach into PV installations and 50 qoutes later I came accross the best in the business SunGift Solar. There are more cowboys in this business than when double glazing started. SunGift Solar came back with all the right Tec. answers, the tr…

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Technology: Solar electricity
Product: HIT-H250E01

From my earliest contact with them to enquire about the possibility of having an affordable, effective solar system on the roof, the SunGift team were knowledgeable and professional.  The absence of 'sales' talk was a relief as was their technic…

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Technology: Solar electricity
Product: HIT-240 SMA Sunnyboy 4000TL inverter SMA webbox

I cannot recommend SunGift Solar of Exeter enough. They were couteous and extremely helpful on all fronts.…

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Technology: Solar electricity
Product: Sanyo HIT N240SE10 panels with SolarMax 4200S inverter

This company exceeded my expectations - I wish every company could work like this one!. Their communication was fast efficient and friendly. The installers were extremely courteous, very careful and didn't waste any time. I would recommend them witho…

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Technology: Solar electricity
Product: REC235PE

You could say what is on the can is far exceeded by what is in it.…

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Technology: Solar electricity
Product: Sanyo HIT - 240HDE4 modules with a Sunnyboy SMA 4000 TL inverter.

SunGift Solar is one of those very rare companies - a superb supplier.  Their levels of service and attention to detail are exemplary. I would recommend them unhesitatingly.…

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Technology: Solar electricity
Product: NU185E1 SolarMax 4200S

recommended without reservation…

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Technology: Solar electricity
Product: Sharp NU-E245J5

A good local supplier and installers. Workmen were polite and communication was excellent…

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Technology: Biomass
Product: BioWin 60kW

This is the second time we have used SunGift and they are really easy to deal with.  Everything was explained and everyone at the firm is very enthusiastic.  December 2013 Everyone was really friendly and helpful.&nbs…

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Technology: Solar electricity
Product: REC Photovoltaic System.

First class in every respect…

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Technology: Solar thermal
Product: Thermomax HP 200 30 tube system

First class in every respect…

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Technology: Solar thermal
Product: 2.7m2 Flat Plate collector

Very experienced and obliging…

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Technology: Solar electricity
Product: NU180 Monocrystalline PV

Very professional, nothing too much trouble.…

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Technology: Heat pumps
Product: 20kw compact

Excellent and friendly…

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Technology: Solar electricity
Product: Sharp NU185E1 + Sunnyboy SB 1200 inverter

I originally contact SunGift for a quote for a solar thermal system and ended up getting electricity as well, following Gabriell's advice and detailed quote. I'm very pleased with both systems, and they are  matching up to what was projected.…

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Technology: Solar thermal
Product: HP200 20 tube collector

SunGift installed a new boiler and cylinder and PV panels as well as the solar thermal. Their initial advice and quote were clear and detailed, and the systems are matching up to what was projected. All the staff were knowledgeable and helpful, and t…

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Technology: Solar thermal
Product: HP200 x 30 tubes

Excellent service - value for money, pleasant and helpful staff, friendly installers - all round, an excellent experience.  I've also had PV panels fitted at the same time and the 2 teams worked seamlessly to minimise disruption.  Having wo…

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Technology: Solar electricity
Product: NU180E1

This is an exceptional company, both for quality of advice, product and installation.  They are the best company we've ever dealt with after 25 years of having work done on various properties.  The advisors, office staff and installers…

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Technology: Solar electricity
Product: HIT 240

extremely helpful in solving minor problems as we live in a conservation area with a listed building next door. We were not allowed to put panels on the house roof but put stronger ones on the garage behind the house. The whole team and the office su…

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Technology: Solar electricity
Product: Sharp 185

Sungift Solar is a very fortunate company in that every member of staff with which we came in contact showed the highest level of professionalism as well as being extremely pleasant and helpful. Appointments were kept punctually, administration was s…

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Technology: Solar electricity
Product: 12 x HIT240 panels, Sunnyboy SB 3000 inverter

Knowledgeable, efficient - and no pushiness from the salesman.…

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Technology: Solar thermal
Product: 2.3m2 Flat plate collector

Excellent. I've also entered a recommendation for solar electric as we had both installed. As with the solar electric installation the work was carried out to a very high standard, by professional and extremely helpful staff. Can't recommend them hig…

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Technology: Solar electricity
Product: NU-180E1

First class service from the first visit through to completion of the install. Everyone I dealt with from SunGift was very helpful, knowledgeable and professional. They clearly knew their stuff, and really believe in the technology they are installin…

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Technology: Solar electricity
Product: HIT 240

Outstanding service and speed of installation. The whole job was done in a day. Very neat and they tidied up after themselves too.  …

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Technology: Solar electricity
Product: NU185 (Monochrystalline)

From the initial meeting to the completion of the installation, I was very impressed with the professional approach of Sungift Solar.  The tradesmen were very neat and tidy as was the installation itself.  They certainly appear to be t…

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Technology: Solar electricity
Product: 1.85

top team,from first contact to end of instalation, price ,how the whole team worked and the end product to see my electricity meter start going backward was just great ,very well done sungift solar.

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Technology: Solar electricity
Product: NU180 +Sunnyboy 4000TL

Company kept to schedule, time and cost; employed lucid, pleasant and efficient staff and left me with a neat installation…

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Technology: Solar electricity
Product: sunnyboy sb3800

great supplier, knowledgeable, good solution for our circumstances, great project management, excellent communication. did what they said they would do and on time.…

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Technology: Solar thermal
Product: U12

The employees do everything they can to ensure customer satifaction.  The company deserves its success.   I purchased the Velux system myself because I made a last minute decision to install solar thermal as well as Solar PV and needed…

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Technology: Solar electricity
Product: NU 180

SunGift Solar and every member of its team proved to be easy to deal with, very knowledgable, polite, responsive and very good communicators. The installation team were a pleasure to have working in our home and arrived when they said they would, exp…

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Technology: Solar electricity
Product: NU 180W Solar Panels

Excellent service from first visit and quotation, installation and commissioning of the systems (we bought 2).  Everyone we dealt with at Sungift were professional and friendly we were particularly pleased with the time they took to explain thin…

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Technology: Solar electricity
Product: NU180PV

Nothing too much trouble.…

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Technology: Solar thermal
Product: Various

We recently moved house inheriting a Simplee Solar installation, which from what we can gather never  worked as well as being entirely unsuitable for the property. Sungift not only got our hot water working during their initial consultation …

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Technology: Solar electricity
Product: NU 180

Gabriel is very knowledgeable, he listened to what we wanted and gave three options all fully detailed and priced.  We chose to have 18 PV panels and a 20-tube thermal system. After we decided which option we would like he gave us a fitting day …

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Technology: Solar electricity
Product: NU180E

Very knowledgeable and efficient.…

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Technology: Solar thermal
Product: d100

Excellent service and follow-up.…

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Technology: Biomass
Product: Fireview 12kw woodburner with backboiler

Excellent service with lots of follow up.…

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Technology: Solar thermal
Product: DF100 30 tube 3m2

I can't reccomend Sungift Solar highly enough. I have experienced a large number of subcontractors on this building. None have come near to the standard set by Sungift. From initial contact their product information and proposals (2) were clearly set…

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Technology: Solar thermal
Product: HP200 evacuated tube

A very professional company to deal with in every respect. The initial assessment, carried out by the owner, a qualified engineer who has worked in the business for some years, gave great reassurance after dealing with companies who only send out sal…

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  Ollie Gibbs energy experts Solar electricity

 

Ollie designs solar PV and battery systems for SunGift Energy. He estimates that he’s designed around 3000 systems …

Read more | View blog posts by Ollie

  Gabriel Wondrausch energy experts Solar heat & hot water

 

Gabriel’s environmentally-conscious upbringing made renewable energy a natural career choice.  He started working for a local solar energy company where it became clear that there was huge…

Read more | View blog posts by Gabriel