Faisal Hussain (HIES Scheme)
General
The Home Insulation & Energy Systems Contractors Scheme
(HIES) is a Chartered Trading Standards Institute approved Consumer Code for
the renewable sector. The HIES Code of Practice requires that consumers are
dealt with professionally, courteously and sympathetically. Any products installed by HIES members must
be fit for purpose, installed professionally and come with comprehensive
guarantees which are covered by specialist insurance, providing consumers with
a high level of protection and peace of mind. We aspire to deliver world class
dispute resolution services and provide consumers with free access to our
frontline complaints team, mediation, independent inspections (at our
discretion) and free access to an independent ombudsman. For further
information about HIES visit www.hiesscheme.org.uk
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