The Home Insulation & Energy Systems Contractors Scheme (HIES) a Chartered Trading Standards Institute Consumer Code for the renewable sector. The HIES Code of Practice requires that consumers are dealt with professionally, courteously and sympathetically.  Any products installed by HIES members must be fit for purpose, installed professionally and come with comprehensive guarantees which are covered by specialist insurance, providing consumers with a high level of protection and peace of mind. We aspire to deliver world class dispute resolution services and provide consumers with free access to our frontline complaints team, mediation, independent inspections (at our discretion) and free access to an independent ombudsman. For further information about HIES visit www.hiesscheme.org.uk.