Can I trust all the suppliers listed on YouGen?
We do not screen companies before they add a profile to the site. However we do emphasise that we want only the best companies on YouGen: ones that really care about their customers, who ensure that they supply appropriate technology for their customers’ circumstances, and that it’s installed to a high standard. We rely on you, the users, to report back on your experiences, to help others. So if it was good please recommend your supplier , so others can benefit too. If you had a bad experience with a supplier that is listed we’d like to know. If we’re not happy with a company’s record we reserve the right to remove them from the site.

What’s to stop companies recommending themselves?
We are. While we probably can’t totally stop it, we have set up various procedures to prevent it.

• No one can leave more than one recommendation for the same supplier
• You must be registered with a valid email address before you can make a recommendation, so we can contact you if we think it’s not genuine
• We know the IP address of everyone who makes a recommendation, and so we can see if someone signs up with more than one address from the same location

How do I add my company?
You just fill out a simple form . It’s completely free to put a profile on YouGen.

My company has received a bad review, what can I do?
We encourage people to tell their supplier of any problems as the first point of call, rather than post them online. If they haven’t done so, you may want to contact the customer to put things right. We can pass your request to the customer if you wish.

If you believe that the review is malicious or unfair, please contact us .

Let us know if there’s a question you’d like us to answer here.