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Viewing recommendation for:
Sussex Solar Ltd by JohnCooper - 30/06/11

Technology: Solar electricity

Product Make: Sunny Boy

Product Name: SB 1700

General review of your supplier

They were brilliant. Completely and utterly total knowledge of the industry/products and installation. Friendly installers, working around other stuff going on.  Ran all the cables and all the units neatly.  Cleaned up well after themselves.  Left easy 1 page guides as to 1) how to turn on/off 2) How to register and how to fill out the registration form  In the initial survey/quote, they had lots of photos and short videos (on the IPAD) so you can see examples of exactly what it all looks like before/during and after installation.  So expectations were set - can't ask for more than that! Not knocking tradesman, but these are not trades people, they are Engineers. They know everything about what they are doing.  It is not a case of taking parts out of a box and plugging together.  It starts out as DC voltage, so is not necessarily standard to an Electrician. Price was great because company is local with no corporate overheads. They were absolutely first class.  Could not possibly have asked for more


What would you have liked to know before you asked suppliers to quote

I found the litmus test was to ask them exactly how money was refunded from the scheme, who sends it, and how.  It is amazing how few installers know this info - probably because they don't get involved, they just install and walk away.  But not Sussex Solar, they gave all the info up front without even asking for it.


Would you use this company again?

Yes

Ratings

Service

Product Knowledge

Explanation of how to use it

Value for money

Product meets expectations

Over All

5

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