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SunGift Energy by Mr Hickleton - 15/09/11

Technology: Solar thermal

Product Make: .

Product Name: .

General review of your supplier

Solar thermal panels working well and saving heating costs, unfortunately the costs are negated by the ridiculous annual service charges. How can £150 per annum be justified by 15 minutes of service?


What would you have liked to know before you asked suppliers to quote

.


Would you use this company again?

No

Ratings

Service

Product Knowledge

Explanation of how to use it

Value for money

Product meets expectations

Over All

3

Company Response

Thank you for your feedback. We recommend that solar thermal systems are serviced every 2 years. Our service charge is £120 + VAT. We feel that it is very important to have a solar thermal system serviced regularly but this is non-obligatory and customers are absolutely free to shop around for a cheaper service if they wish. The industry standard for solar thermal services is £250 + VAT. Your system is a combined system providing hot water and space heating assistance using two separate banks of evacuated tube panels with specialist control systems. Despite being far from standard we have charged you for a standard system service as a gesture of goodwill. We are very sorry that you feel our charges were disproportionate but we are thrilled that the system is working well and saving you money on your heating bills.”

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