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SunGift Energy by caroline - 01/06/12

Technology: Solar electricity

Product Make: solaredge

Product Name: photovoltaic panels

General review of your supplier

Corny, but true - they were excellent! Unlike other companies who quoted, they really tried to make the best of our roofs (we have many!) and suggested the most efficient way for us to profit from them all. Obviously, one can only make guesstimates of how well the other companies panel layout would have worked, but we think what we have gone with gives us the best of all possible worlds and we are very pleased with it. They came ahead of predicted date to fit the panels, did so very quickly and efficiently - although achieving such a neat feed into our meter was done by using the way we suggested. But then, we installed a lot of the circuits ourselves, so we should know best where they run! My only slight gripes: on the last day someone forgot to take their shoes off before running upstairs on the beige carpet! the time it took them to come back and commission the system so the scaffolding could be removed. However, we are talking just before the deadline for being able to have an installation without needing an energy performance certificate, so I guess they were pretty busy! Oh, and the receptionist! When I first called to ask the company if they could come and have a look, the girl who answered the phone was so offhand that if I was not calling because of personal recommendation, I would not have taken things any further.

What would you have liked to know before you asked suppliers to quote

Not sure there is anything as I had done my homework. Once someone arrived at the house to prepare a quote, perhaps it would have been good to have more justification of why they were suggesting the layout and equipment that they were, and why other arrangements or suppliers' kit would not be so good in our situation.

Would you use this company again?




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Company Response

Dear Caroline, Thank you for your feedback. It is always very beneficial for us to receive to look at our processes and improve them for our customers. As discussed last week on the phone we have since given our new receptionist more training on the areas which we cover, which you are definitely in and now she is much more aware so this should not happen in the future. I understand that it was in the final minutes before the end of the install that the installer forgot to take off his shoes, once again many apologies for this and we have reminded them again that no matter how busy they are they need to take care on things like this. Thank you for all of your kind words also which I have passed on to the relevant teams. I hope that the install is working well even with this dreadful weather at the moment! SunGift Team

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