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Viewing recommendation for:
SunGift Energy by Anon of Taunton - 19/10/12

Technology: Solar electricity

Product Make: Rec solar edge

Product Name: .

General review of your supplier

They needed to be phoned regularly to keep things moving. Difficult to coordinate Western Power, EDF and Sungift Solar.   They were very helpful and pleasant.  With more experience things would move more smoothly - they often forgot things or didn't have the right equipment to hand, but it all came right in the end


What would you have liked to know before you asked suppliers to quote

.


Would you use this company again?

Yes

Ratings

Service

Product Knowledge

Explanation of how to use it

Value for money

Product meets expectations

Over All

4

Company Response

Thank-you for your feedback, it is always positive to find out how we can improve our service to customers. When your installation took place in November 2011 the initial feed tariff cut was just about to take place. Weston Power and EDF were extremely busy installing new supplies for people wishing to take of advantage of the higher feed in tariff. This unfortunately caused problems for us as it was very hard to pin them down and to get them to work together. Now we have a greater understanding of how these large corporations work and we feel that we have struck up great working relations with them. This has enabled us to manage their services more effectively and provide solutions that a lot of companies don’t offer.

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