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Viewing recommendation for:
Sims Solar Ltd by Pat - 21/03/13

Technology: Solar electricity

Product Make: SunPower

Product Name: SPR 333NE WHT

General review of your supplier

Paul Sim's is very professional and provided an excellent service.  He has a thorough understanding of his products and explained quite clearly how shadows caused by chimneys and trees onto just one panel in an array could cause a huge impact on all the panels in that array - something that neither of the other two companies we had quote thought to mention.  Also, the panels are split onto two roofs, the lower one not having any access from inside the house.  He was unsure whether or not it would be strong enough to hold the panels so brought in a structural engineer to calculate this for him.  Extra fixing points were required.  This is something else that the other two companies never mentioned and never checked. At every stage of the process, from the first site visit, through the quotation stage, installation, to assisting with the completion of the FiT application afterwards, Paul explained clearly so we knew exactly what to expect and was expected of us.   He was only slightly more expensive than the other two companies on a like-for-like-basis (we actually went for more efficient panels though) but he's a specialist installer of solar systems.  Neither of the others were.   Paul was recommended to us and we are already recommending him to others. 


What would you have liked to know before you asked suppliers to quote

much of the information that Paul told us, such as the impact caused by shadows on just one panel for example.


Would you use this company again?

Yes

Ratings

Service

Product Knowledge

Explanation of how to use it

Value for money

Product meets expectations

Over All

5

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