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Viewing recommendation for:
H2ecO Ltd by Ian Cray - 11/07/14

Technology: Heat pumps

Product Make: Daiken

Product Name: Altherma 14kW

General review of your supplier

Superb. Their professionalism and knowledge was evident at all times. Nothing was to much trouble to do and explain. A Heat pump is a very complex piece of equipment and needs to be set up to meet your individual requirements. Mike was more than willing and happy to spend as much time as it took to make sure that the system was set up to meet our requirements and came back on a few occasions to tweak the settings to make sure that it was running at its most efficient settings and delivery us plenty of output.    The quality of the workmanship was excellent and at the end of each day, the installers made sure that the premises were clean, tidy and safe before leaving.  Any questions that arose from us during the installation were always answered in a pleasant and professional manner and you always got the impression that they took great pride in their work and the company.


What would you have liked to know before you asked suppliers to quote

We had initially been interested in a ground source heat pump but after talking with Roy and having him explain the differences and costs for both the ground and air source heat pumps, we decided to go for the air source system. We were not so knowledgable about this set up but Roy talked us through the set up in a non technical manner and explained what the benefits would be and how it differed from a oil burner system which we were using.


Would you use this company again?

Yes

Ratings

Service

Product Knowledge

Explanation of how to use it

Value for money

Product meets expectations

Over All

5

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