Technology: Biomass

Product Make: .

Product Name: .

General review of your supplier

Simply put: nothing was too much trouble for Hero Renewables.  I had particular and complicated needs for the GSHP system I wanted in terms of its performance and how it would heat the various parts of the system.  Hero worked with me to make sure they fully understood my requirements, then they worked with the heat pump manufacturer to programme the software specifically to meet these needs.  The site installation programme was agreed in advance and they stuck to it, minimising the inconvenience.  The ground-works crew were extremely obliging, working around existing features and even moving things on request. The plumbing and electrician's work was fast and efficient with the end result being discrete, despite the necessary customisation required to meet my needs.  The technology itself has limitations, but these were explained to me in detail before they even quoted and the system performs exactly as I was led to believe - I am very pleased with the result.

What would you have liked to know before you asked suppliers to quote

Everything I wanted to know was explained to me in advance.  Key points were: the amount of disruption, timescales, likely disturbance to neighbours, would it meet all my heating needs in the way I wanted and of course the cost and payback through the RHI.

Would you use this company again?

Yes