Viewing recommendation for:
Athena Electrical Ltd by anonymous18 -
Technology: Solar electricity
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General review of your supplier
Athena were the most expensive however they were definitely the most thorough/professional – they were honest in that they said things I didn’t want to hear, e.g. insisting on a prior structural survey which found damp in the roof. Also a women-operated company made it popular with the wife and myself. We experienced great customer service in the follow-up phase: they identified that one of the inverters wasn’t working and they were able to collect information about how well solar panels were performing. As the inverter was under guarantee period they arranged no-cost replacement for me.I think they did explain my options well, however in one sense its not finished because having installed the panels I've had discussions about battery storage – might be possibility in future. However installers went the extra mile encouraging me to switch from halogen to LED lights.
What would you have liked to know before you asked suppliers to quote
What I would pay for the structural survey – would have liked to have known of roof problem.
Would you use this company again?
Explanation of how to use it
Value for money
Product meets expectations