Technology: Heat pumps

Product Make: Ground Source Heat Pump

Product Name: MasterTherm AQ 451

General review of your supplier

Ops Director Martyn Perks came out to see me in my home a few days before Christmas and explained in detail why his Company believed MasterTherm was the market leader in this technology. The main man on site, who managed the installation and carried out most of the plumbing was exceptionally good. He is a Scotsman but I know him only as Jimmy.He explained how to get the best out of my heat pump quite well. However, it took me a while to figure out the logic of wall controller, the wall thermostat and the Smartphone App and how they interact. So far the system is living up to expectations - our house remains at 21 deg Celsius as promised and the running cost is as expected. I found Hero Renewables were as good as any in this market.

What would you have liked to know before you asked suppliers to quote

Nothing. 

Would you use this company again?

Yes