Viewing recommendation for:
Hero Renewables Ltd by David Nelson -
Technology: Heat pumps
Product Make: Ground Source Heat Pump
Product Name: MasterTherm AquaMaster
General review of your supplier
Hero were one of the few installers who offered to combine different technologies in the most effective way - in our case ground source heat with solar PV. Also one of the few installers who had a solar PV solution which would meet planning requirements within an Area of Outstanding Natural Beauty. The technical sales manager took the time to talk us through the options and helped us understand the technology. Over several visits, and during the install, all Hero's staff took care to explain best practice in use. We had some initial teething troubles associated with getting the control interfaces co-ordinated and calibrated, but now that has settled down, its performing better than expected.
What would you have liked to know before you asked suppliers to quote
I would have liked a little more understanding of just how much mess would be made by digging the trenches - it came as a bit of a surprise!
Would you use this company again?
Explanation of how to use it
Value for money
Product meets expectations