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Viewing recommendation for:
Hero Renewables Ltd by David Nelson - 11/12/17

Technology: Heat pumps

Product Make: Ground Source Heat Pump

Product Name: MasterTherm AquaMaster

General review of your supplier

Hero were one of the few installers who offered to combine different technologies in the most effective way - in our case ground source heat with solar PV. Also one of the few installers who had a solar PV solution which would meet planning requirements within an Area of Outstanding Natural Beauty. The technical sales manager took the time to talk us through the options and helped us understand the technology. Over several visits, and during the install, all Hero's staff took care to explain best practice in use. We had some initial teething troubles associated with getting the control interfaces co-ordinated and calibrated, but now that has settled down, its performing better than expected.


What would you have liked to know before you asked suppliers to quote

I would have liked a little more understanding of just how much mess would be made by digging the trenches - it came as a bit of a surprise!


Would you use this company again?

Yes

Ratings

Service

Product Knowledge

Explanation of how to use it

Value for money

Product meets expectations

Over All

5

Click here to go to David Nelson profile.

Click here to go to Hero Renewables Ltd profile.

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