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Viewing recommendation for:
Pure Solar Ltd T/A Pure Renewables by John G - 22/03/18

Technology: Heat pumps

Product Make: Stiebel Eltron

Product Name: WPL 25 AS

General review of your supplier

Our air source heat pump developed a fault at the weekend. I contacted one of Stiebel Eltron’s Staff who had been involved in the original installation. He diagnosed the problem and told me how to put the heat pump into standby mode so that it would provide background heat to the house and hot water. Stiebel Eltron sent an engineer promptly. He found the fault and reported this to Stiebel Eltron, who decided quickly that the best solution was to replace the whole pump. They liaised with Pure Renewables to remove the old one and fit the new one. This was done just two days later, very professionally and thoroughly; they even checked the other components of the system to make sure everything was in order.

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