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Viewing recommendation for:
Hero Renewables Ltd by Anonymous35 - 09/05/18

Technology: Heat pumps

Product Make: Ground Source Heat Pump and Solar PV

Product Name: Mastertherm / Solaredge

General review of your supplier

I selected Hero through the approved installer scheme, selected one of the more local options. Hero could do both the Heat Pump and the solar and offered a comprehensive solution. I was very impressed with the knowledge and honesty of their staff prior to installation. Customer service around the time of installation was good.  They found a number of issues with the existing plumbing and rectified those as part of the installation.We discussed the different options available for heat pumps and the different ground loop options and considerations. Very reasonable in terms of value for money, especially as we wanted the work to be high quality and so didn't necessarily go with the lowest price. We've been able to 'set and forget', as the house maintains warmth through the year and works particularly well with the underfloor heating (installed separately later by another firm). 


What would you have liked to know before you asked suppliers to quote

The quote was fairly comprehensive and a good dialogue around the work before it started.


Would you use this company again?

Yes

Ratings

Service

Product Knowledge

Explanation of how to use it

Value for money

Product meets expectations

Over All

4

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