Technology: Heat pumps

Product Make: LG

Product Name: Therma V

General review of your supplier

Having an old Air Source Heat Pump fail on me I was looking around for a company to help me change and even upgrade my existing system.  Hero Renewables sent someone to my house and see what I already had and talk through different options offering different price ranges and variants. He was very informative and knowledgeable on this subject which I wasn’t too familiar with and took the time to explain things to me and my wife. He also told us we would be eligible for the R.H.I ( renewable heating incentive).  We decided to phone Hero the very next day with out order and with us having no heating they made us a priority and came within a week to come and install a new system for me.  The workmen came in a team and worked very quickly and efficiently. They had different teams working on various aspects to speed up the install and it was all done easily within a day. I can not fault the work or the install. Everything went smoothly and professionally.  I was shown how to operate the new system and the final workman wouldn’t leave till he was happy with everything and we knew how to work everything.  I couldn’t recommend Hero Renewables highly enough. Professional and experts in their field (which is hard to come by). Have already got a neighbour interested in upgrading their existing system to a H.R. one. If you are looking for someone for any work that they cover you’d be a fool to look else where.

What would you have liked to know before you asked suppliers to quote

They gave me all the information I needed before I asked them for a quotation. 

Would you use this company again?

Yes